Performance Monitoring and Stress Testing

Improve Communications System Performance to Give Callers a Superior Customer Service Experience

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview

EVALUATE NEW TECHNOLOGIES ON YOUR EXISTING NETWORK TO HELP ENSURE OPTIMAL NETWORK PERFORMANCE—AT ROLLOUT AND BEYOND

When customers contact a business, they expect a prompt response and satisfying experience. Help ensure a high quality, consistent experience for your customers.

  • Before you roll out a new solution to your customers, be sure it works as designed in your live environment. Fully evaluate the network performance of your business-critical applications with stress testing, no matter the size or complexity of your communications network.
  • Help assure the uninterrupted performance of your communications network from end to end, including any equipment and applications you have. By continually monitoring service levels and addressing issues before they become problems, you can improve your customers’ experiences, reduce customer defections, and create a positive impression of your brand.

Stress Testing for Your Environment

Gauge the capabilities of your communications network by analyzing and verifying performance and interoperability, identifying any issues before you roll out a solution. Minimize any worries about malfunctions by testing with real voice and data packets through industry-leading test engines. The Stress Testing Service includes testing routing under different load conditions, call volume scalability, and data delivery performance.

Keep Tabs on Every Aspect of Your Network’s Performance

Ongoing active and passive monitoring techniques help ensure that your system always behaves predictably. With Avaya Performance Monitoring you are alerted to potential problems before customers are affected. Passive monitoring queries network elements and uses embedded probes, software tools, and patented technologies to report on and benchmark system performance. Active monitoring goes beyond observing system performance: real calls are placed into the system and emulate user behavior in realistic scenarios.

AVAYA PROFESSIONAL SERVICES

Use communications technology and applications effectively, enabling productivity and growth while reducing the risk and lifetime costs of using these technologies.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000