Contact Center Managed Services

Managed Support for your Contact Center Operations

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Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview

SIMPLIFY APPLICATION MANAGEMENT OPERATIONS

Manage your contact center operations using Information Technology Infrastructure Library (ITIL®)-aligned processes. Unlike conventional business process outsourcing arrangements, Avaya Contact Center Managed Services allow flexibility in the focus and responsibilities of each party involved.

Knowledge and experience give you support to manage complex contact center technologies, including IVR, voice, computer telephony integration, call recording, and advanced call routing. Align the right applications and management support assistance to augment your internal capabilities and reduce resource consumption.

Give Your Business Advanced, Current Technology

Accelerate the business benefits of technology by easing adoption of new solutions with Contact Center Managed Services.

Be Selective

Built on the principles of co-management and out-tasking, Avaya Contact Center Managed Services offer a happy medium between complete outsourcing and self-management strategies. Contract out only selected services, instead of whole business processes.

Stay Flexible

Using a co-management approach to service partnership means that you retain complete control and responsibility for the overall management of your contact center environment. The Avaya team concentrates on day-to-day monitoring and management of your advanced technologies. The result is a powerful strategy that gives you more effective and efficient operations, delivered for a flat monthly rate.

COMMUNICATIONS OUTSOURCING SOLUTIONS

Custom-designed managed services solutions meet the specific, unique needs of enterprises with multi-vendor communications applications and infrastructure.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000