Communications Outsourcing Solutions

Custom-Managed Communications Outsourcing Services

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Overview

ALLEVIATE YOUR COMMUNICATION PAIN POINTS

Outsourcing services manage and optimize your existing infrastructure with Information Technology Infrastructure Library (ITIL)-aligned service elements. Outsourcing services provide a migration plan for any stage of your environment’s lifecycle, and show a clear path to improved business results.

Build a customized managed services solution that meets your specific corporate needs. Transition to new technology or optimize your current environment. Your solution can include services and products supported in a global, multi-vendor, multi-application environment, and can include full private-cloud options. Supported applications include unified communications, contact center, video, and data networking.

Pay Only for What You Need

Whether your plans include optimizing your current communications applications or transitioning to new technology, there’s a pricing model that fits your business. Pricing is on a utility model basis—for example, per user/per month—and often can include no upfront payments or capital expenditure purchases. Private cloud or dedicated hosted options have a pay-as-you-go model.

Monitoring Delivers Increased Value Now and in the Future

Enable proactive, predictive, and preventative support of your networks and applications with the innovative Avaya Matrix Management Platform. Use the platform to support new complex technologies, including Session Initiation Protocol (SIP)-based technologies, mobility, and collaboration. Gain full visibility into what’s happening in your environment, giving you stronger control to meet your current needs and historical information to plan for your future.

Gain Visibility Across Your Network

Get real-time information about your network by accessing a customized web portal—available using any device. Your employees get the data they need, and you maintain optimum control and a better understanding of your environment.

Continually Improve Performance

Supported by the ITIL service definitions, Avaya services, tool sets, and processes are fully aligned to deliver ongoing performance improvement.

A Solution Sized to Your Specifications

This customized, packaged, private-cloud solution is flexibly configured and fast to implement. You focus on the business aspects of your communications applications while we take care of the underlying technology.

Case Studies Resources Service Details

AVAYA AURA® PLATFORM

This core communications platform supports unified communications and contact center solutions for midsize to large enterprises, and enables SIP-based session management.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000