Advanced Software Applications

Create Innovative Communications Applications and Services

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview

TAILOR YOUR AVAYA SOLUTIONS TO DELIVER EVEN MORE VALUE TO YOUR ENTERPRISE

Extend the benefits of your Avaya collaboration and customer experience solutions. Solve your complex, specific business challenges with Avaya software applications, interfaces, and reporting tools leveraging current and innovative communications technologies.

Start fast with pre-packaged applications, or get a custom solution built solely for your business requirements.

Improve how your employees collaborate with each other and revolutionize the customer experience in your contact center. Enhance your Avaya solution by integrating with other products in multivendor environments, including back-end systems such as web services, databases, CRM applications, and finance systems.

Accelerate Your Return on Investment

Leverage best practices and lessons learned from Avaya’s experience in building hundreds of specialized vertical applications for financial services, healthcare, hospitality, insurance, real estate, retail, transportation, utilities, the public sector, and other industries. These modular applications can help accelerate your implementation time and return on investment with your other Avaya solutions such as Avaya Aura® Experience Portal and Proactive Outreach Manager.

Optimize Your Avaya Solutions

Adapt and fine tune the robust feature sets already built into your Avaya solutions. Build applications that address your specific business objectives and drive true innovation.

Integrate Communications Applications into Your Complete Solution

Unique communications solutions can address your particular business needs. Integrating your solutions with other products—including back-end systems like web services, databases, customer relationship management applications, and finance systems improves operational efficiencies and provides an improved customer experience.

Harness Emerging Technologies

Mobile applications, context, and innovative new technologies can improve employee collaboration and revolutionize the customer experience in your contact center.

Gain a Business Partner for the Long Haul

Grow your business by capitalizing on evolving market and technology trends. Maintain the effectiveness of your business solutions over time with Avaya Advanced Software Applications.

Resources Service Details

AVAYA PROFESSIONAL SERVICES

Make cost-effective communications investments, and use communications to advance business goals, drive productivity, and sustain growth.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000