Email This Page to a Colleague

Read our privacy statement

Results

1-10 of 32 results
Sort
Show
Results Display
WHITE PAPERS
November 09, 2009

A New SMB Market Phoenix is Rising premium content

Small businesses that help catalyze recession recovery will be started by tech-savvy professionals who start their businesses with technology investments and a Millenial workforce that has grown up on mobile phones and social networks.
WHITE PAPERS
June 16, 2009

Avaya IP Office Product Assessment premium content

This report, by Rob Arnold of Current Analysis, indicates that the Avaya IP Office system is a threat to competitors in its class.
WHITE PAPERS
March 10, 2008

Best Practices for Home Agents

Reasons to consider home agents, and best practices for implementing your program
WHITE PAPERS
June 12, 2009

Converting Enterprise Communications Angst into Unified Communications Action premium content

In this Avaya-sponsored white paper, IDC Senior Analyst Nora Freedman looks at the most important issues IT leaders should be thinking about as we weather the current economic downturn.
WHITE PAPERS
June 16, 2009

Creating a Winning Customer Experience premium content

Learn how three companies are harnessing communications solutions to make satisfaction the centerpiece of their competitive strategy.
WHITE PAPERS
June 12, 2009

Decision Matrix -- Selecting an IP Contact Center Vendor (Competitor Focus) premium content

Due to demand for a better understanding of the competitive landscape in the IP contact center (IPCC) market, Datamonitor has developed the IP Contact Center Decision Matrix which helps businesses select a vendor based on technology strength, reputation among customers, and impact in the market.
WHITE PAPERS
December 07, 2007

Enterprising with SIP - A Technology Overview White Paper (February 2006)

This paper offers a look at how Avaya views Session Initiated Protocol (SIP) enterprise evolution. It also describes SIP technology, and describes roles/details of the SIP protocol and associated technologies.
WHITE PAPERS
June 15, 2009

Essential Managers Communications Tools for the Effective Worker premium content

Discover the positive impact of Unified Communications on both day-to-day interactions as well as on higher level goals such as business process efficiency, customer loyalty and profitability. Explore the communications dilemmas faced by workers, management, technology teams, and organizations as a whole.
WHITE PAPERS
June 15, 2009

Essential Managers Extraordinary Customer Service premium content

Extraordinary Customer Service explores the contact center as a strategic part of your enterprise, where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
WHITE PAPERS
June 12, 2009

Global Small Enterprises Make the Move to Unified Communications premium content

This report examines why Small Enterprises are making the move to UC, how their adoption is different from that of other sectors, and what benefits UC offer to the small to medium-size organization.