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Solution
June 19, 2009

Branch Offices

Avaya enables enterprises with many sites to improve customer service and deliver increased workforce productivity. Simplified deployment and management of multiple locations drives down TCO.
Solution
July 01, 2009

Home Agent

Home Agent lets contact center agents work from home, from remote offices, or anyplace with an Internet connection.
Solution
June 30, 2009

Intelligent Customer Routing

Intelligent Customer Routing helps contact centers handle incoming calls quickly and cost-effectively, while delivering improved service.
Solution
June 19, 2009

Mobile Workers

For highly mobile employees—like salespeople, executives, and service consultants—success depends on their ability to communicate with colleagues and customers, quickly, reliably, and cost-effectively.
Solution
June 22, 2009

Office Roamers

Avaya delivers voice and data services over a wireless LAN, to PDAs and dedicated IP phones, keeping office-roaming employees continuously available, even as they move within a building or across an office campus.
Solution
June 19, 2009

Office Workers

Avaya gives office workers the tools they need to reach colleagues, clients, vendors, and partners. From desktop phones and computers, staff can use voice, video, conferencing, and more over a secure, reliable infrastructure.
Solution
June 26, 2009

Proactive Outreach

Proactive Outreach allows contact centers to reach out to customers with timely, customized, actionable information—delivering improved service while reducing the volume of incoming calls.
Solution
July 01, 2009

Remote Workers

Unified Communications for Remote Workers is a complete solution of technologies and services that address the communications needs of full- and part-time teleworkers.
Solution
June 20, 2009

Response and Recovery

Response and Recovery is a quickly deployable system that provides communications for emergency response, disaster recovery, and command-center operations.
Solution
June 19, 2009

Self Service

Self Service is an integrated suite of speech applications allows call centers to automate many transactions that formerly required agent assistance.