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Solution

May 07, 2009

Accessibility

The Accessibility suite of products is designed to help governments and businesses provide equal access to communications for people with special needs.

Solution

January 13, 2011

Avaya Unified Communications with Microsoft

Avaya integrates our communications solutions with Microsoft desktop and business applications, providing technology alignment and interoperability needed to deliver unified communications throughout the enterprise.

Solution

April 02, 2012

Customer Experience Management for Midsize Contact Center

Avaya Customer Experience Management for Midsize Contact Center provides fully-featured enterprise contact center capabilities on one platform.

Solution

March 04, 2008

Home Agent

Home Agent lets contact center agents work from home, from remote offices, or anyplace with an Internet connection.

Solution

March 24, 2009

Intelligent Customer Routing

Intelligent Customer Routing helps contact centers handle incoming calls quickly and cost-effectively, while delivering improved service.

Solution

April 27, 2009

Mobile Collaboration

For highly mobile employees—like salespeople, executives, and service consultants—success depends on their ability to communicate with colleagues and customers, quickly, reliably, and cost-effectively.

Solution

April 23, 2009

Office Workers

Avaya gives office workers the tools they need to reach colleagues, clients, vendors, and partners. From desktop phones and computers, staff can use voice, video, conferencing, and more over a secure, reliable infrastructure.

Solution

April 29, 2009

Office/Campus Roamers

Avaya delivers voice and data services over a wireless LAN, to PDAs and dedicated IP phones, keeping office-roaming employees continuously available, even as they move within a building or across an office campus.

Solution

November 10, 2008

Proactive Outreach

Proactive Outreach allows contact centers to reach out to customers with timely, customized, actionable information—delivering improved service while reducing the volume of incoming calls.

Solution

May 28, 2008

Public Safety

Government organizations can increase agility and improve public safety response with this Avaya solution.