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CASE STUDIES

January 07, 2010

911 ETC Helps Consumer Goods Company Comply With E911 Safety Regulations

A leading consumer goods company implemented an E911 solution across all its locations nationwide using DevConnect member 911 ETC's E911 data management services hosted solution.

CASE STUDIES

December 10, 2010

A m e r i H e a l t h M e r c y Case Study

Avaya Interactive Response allows AmeriHealthMercy to expand the use of self-service beyondeligibility inquiries?making claims inquiries,generic benefit information, the ability to orderID cards, and other options accessible via thespeech platform.

CASE STUDIES

February 01, 2012

A Matter of Taste - Small Business Profile

With Avaya IP Office, an upscale food business in California can answer and transfer calls quickly and efficiently, access and prioritize messages by phone or computer, and have nighttime emergency calls routed directly to the on-call person.

CASE STUDIES

June 10, 2009

A Natural Gas Distributor

This natural gas distributor uses Avaya Communication Manager, Avaya IP Office, and Unified Communications applications to increase technician productivity, improve business continuity, and reduce costs.

CASE STUDIES

March 24, 2011

AAA Mid-Atlantic

AAA Mid-Atlantic relies on Avaya Contact Center solutions to deliver outstanding member services and operational efficiencies.

CASE STUDIES

September 12, 2011

AAA Mid-Atlantic Video Case Study

A SIP-based Avaya Aura® communications platform helps AAA Mid-Atlantic deliver on their Members First credo with state-of-the-art contact center capabilities, cost savings, and other operational efficiencies

CASE STUDIES

January 17, 2012

AACC Case Study

Unified Communications Blitz Kit

CASE STUDIES

December 22, 2009

Access MediQuip Customer Brief

Access MediQuip is a mid-sized company in the life-saving business that adopted blended inbound and outbound customer contact in a complex communications model requiring a staff of highly- and diversely-skilled agents.

CASE STUDIES

November 18, 2011

Aetna Specialty Pharmacy Brief

Aetna Specialty Pharmacy gets flexibility and interoperability with an IP contact center.

CASE STUDIES

July 24, 2009

Air China Case Study

Air China enhances Sales and Customer Service with Avaya Intelligent Communications Solutions

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