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VIDEOS

October 19, 2011

Avaya ACE™ Extends Consistent Collaboration with Choice to Microsoft Applications

Avaya ACE™ seamlessly integrates your Avaya core communications systems and devices to the Microsoft applications you use every day, including Microsoft® Lync™, Microsoft® Outlook and Office, Internet Explorer®, and Microsoft® Dynamics. Provide your enterprise with a consistent, unified collaboration experience across applications and devices to support user preferences, leverage existing IT investments, enhance workforce productivity and exceed customer expectations.

WHITE PAPERS

June 14, 2011

Avaya Aura® Scalability and Reliability Overview

The new era of communications has been marked by mobile, tablet and cloud computing… and the need for very large networks to bring these technologies together. The number of participants and endpoints on corporate networks is also exploding. In this environment, businesses are expected to deliver enhanced applications and rich communications that leverage voice, video and text to speed and enable business processes. Written for executives, this whitepaper explores the scalability and reliability challenges facing business leaders and their communications networks. Learn how to understand these challenges and how to meet them with Avaya Aura®. This paper is a companion to the “Avaya Aura Scalability & Reliability Technical Design Guide”.

WHITE PAPERS

June 30, 2011

Avaya Desktop Video Device with the Avaya Flare® Experience - Avaya Use Case

The Avaya Desktop Video Device with the Avaya Flare® Experience is a revolutionary new video collaboration solution. It delivers a full suite of capabilities, including enhanced video conferencing, powerful voice communication, and a range of data collaboration functions. Learn how Avaya’s own employees have experienced first-hand how this intuitive, flexible device can streamline interactions and make people more efficient and effective.

BROCHURES

October 12, 2009

Avaya Global Support Services 2009 Customer Satisfaction Annual Report

This document provides and overview of Avaya Global Support Services customer satisfaction for 2009

BROCHURES

November 14, 2008

Avaya Professional Services - Brochure

Learn how Avaya Professional Services can help you plan, implement and optimize your collaboration network.

BROCHURES

May 10, 2007

Avaya SME Services Brochure

This customer brochure describes the services and support that Avaya provides for small and medium businesses.

CASE STUDIES

March 14, 2011

Boyd Bros Transportation Inc

The Avaya Aura? Solution for Midsize Enterprise has helped Boyd Bros. Trucking create a more effective and mobile workforce and to build a highly collaborative culture. Extensive use of videoconferencing and other unified communications capabilities enhances productivity and helps deliver the personal touch that is a hallmark of the Boyd Bros. business.

WHITE PAPERS

July 11, 2011

Bringing Communications to Life with Seamless Video Interoperability (Wainhouse)

Businesses are beginning to recognize the benefits of integrating video into their communications networks. Answering this growing need, Unified Communications (UC) can enable phones to call video units; IM sessions to escalate to voice, video, and data conferences; and much more. Learn how video integrated into a SIP-based UC architecture can help your business reduce network management overhead costs, deliver consistent user experiences across devices, increase quality of service, and more effectively leverage line of business applications.

WHITE PAPERS

August 04, 2011

Bringing Social Media Interactions into the Contact Center

Integrating social media into the contact center is a sound strategy for competitive differentiation, but many businesses are unsure how to do it or where to begin. Here are some questions and answers that will help you navigate the ins and outs of social media, and provide clarity around the related challenges and benefits.

FACT SHEETS

September 26, 2008

Callback Assist - Fact Sheet

External fact sheet introducing the Callback Assist self-service application

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