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CASE STUDIES
May 29, 2009

Avaya By Example Avaya Technology and Consulting (ATAC) Helpdesk Case Study

ATAC replaced centralized helpdesk agents with remotely deployed experts and a self-service function. The solutions: Avaya Communication Manager, Avaya IP Softphone, Avaya Interaction Center.
CASE STUDIES
June 29, 2009

Avaya By Example Contact Center Solution Case Study

Using a powerful combination of Avaya contact center solutions, the Avaya IT group is providing multi-lingual global coverage and customer service center support to Avaya associates and BusinessPartners while reducing costs and optimizing operations.
CASE STUDIES
May 10, 2008

Avaya By Example Mobility

Mobility applications and services enabled by Avaya IP Telephony have brought Avaya employees closer to their customers and each other while transforming Avaya into a leader in the ""work-anywhere"" world.
CASE STUDIES
May 09, 2008

Avaya By Example Teleworker Solution Enables Business Continuity

A combination of Avaya IP Softphone powered by Avaya Communication Manager, Avaya Modular Messaging and Avaya VPNremote® Client links people, processes and resources in new ways to keep Avaya associates in touch and productive no matter where they go
CASE STUDIES
June 29, 2009

Avaya By Example Teleworker Solution Enables Business Continuity

A combination of Avaya IP Softphone powered by Avaya Communication Manager, Avaya Modular Messaging and Avaya VPNremote? Client links people, processes and resources in new ways to keep Avaya associates in touch and productive no matter where they go
CASE STUDIES
May 09, 2008

Avaya By Example Unified Communication Center Case Study (December 2004)

Provides a single mailbox where users can access voice and e-mail messages, check calendars, create conference calls and dial any of their contacts all by voice command which showcases the Avaya commitment to converged communications
CASE STUDIES
May 09, 2008

Avaya By Example Virtual Private Network Solution

The Avaya goal was to cut their own networking budget by 30 percent, while improving the companys ability to keep its global communications operating smoothly.
BROCHURES

Avaya Global Support Services 2009 Customer Satisfaction Annual Report

This document provides and overview of Avaya Global Support Services customer satisfaction for 2009
FACT SHEETS
May 25, 2009

Callback Assist - Fact Sheet

External fact sheet introducing the Callback Assist self-service application
CASE STUDIES
April 24, 2008

EMW Choses Avaya IP Office Solution for Its Multi-national Business

Global systems integrator leverages Avaya IP Office to reduce toll charges by 50 percent, improve customer responsiveness and internal communication.