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BROCHURES

July 23, 2009

Avaya IP Office Customer Brochure

IP Office: Simple, Powerful Communications for Small Business

BROCHURES

November 14, 2008

Avaya Professional Services - Brochure

Learn how Avaya Professional Services can help you plan, implement and optimize your collaboration network.

BROCHURES

May 10, 2007

Avaya SME Services Brochure

This customer brochure describes the services and support that Avaya provides for small and medium businesses.

WHITE PAPERS

July 11, 2011

Bringing Communications to Life with Seamless Video Interoperability (Wainhouse)

Businesses are beginning to recognize the benefits of integrating video into their communications networks. Answering this growing need, Unified Communications (UC) can enable phones to call video units; IM sessions to escalate to voice, video, and data conferences; and much more. Learn how video integrated into a SIP-based UC architecture can help your business reduce network management overhead costs, deliver consistent user experiences across devices, increase quality of service, and more effectively leverage line of business applications.

WHITE PAPERS

August 04, 2011

Bringing Social Media Interactions into the Contact Center

Integrating social media into the contact center is a sound strategy for competitive differentiation, but many businesses are unsure how to do it or where to begin. Here are some questions and answers that will help you navigate the ins and outs of social media, and provide clarity around the related challenges and benefits.

WHITE PAPERS

December 13, 2011

BYOD and the Wireless Revolution

For IT departments whose networks are ready to support the surge in wireless traffic, the “bring your own device” (BYOD) revolution promises huge gains in productivity, mobility and cost savings, all on devices purchased by the employees. Since the Avaya WLAN access solution simplifies the surveying, configuring, monitoring, deployment and reporting of enterprise wired and wireless infrastructures, businesses can embrace the BYOD revolution and benefit from a lower total cost of ownership.

WHITE PAPERS

May 04, 2012

BYOD: Focus on User Experience, Not the Device

This paper, authored by Zeus Kerravala of ZK Research, A Division of Kerravala Consulting, discusses how IT departments can formally adopt a BYOD program to enable new ways of working, and improve the overall experience for every individual in the enterprise.

FACT SHEETS

September 26, 2008

Callback Assist - Fact Sheet

External fact sheet introducing the Callback Assist self-service application

EBOOKS

June 28, 2011

Collaboration For Dummies®, Avaya Custom Edition

Collaboration is the foundation of unified communications. It can transform your business if you have the right pieces in the right places. This guide helps you understand the power of collaboration and how Avaya can put the right solutions literally at your fingertips. Learn how to conquer today’s communications challenges and reap the benefits of increased productivity, greater profitability, and better differentiation!

WHITE PAPERS

June 28, 2011

Contact Center Consumer Preference Study: Preparing for Your Multi-media Future

Based on a survey of U.S. Consumers by callcentres.net, this chapter provides insights into consumer preferences as they relate to interacting with contact centers. Understanding how consumers want to interact with your contact center, and delivering a strategy against those preferences will deliver greater competitive advantage to your business.

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