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WHITE PAPERS

December 21, 2011

Frost & Sullivan - Mobile Collaboration and the Small & Midsize Market

The world is becoming increasingly mobile, and businesses are feeling the impact. As more employees work in locations different from those of their colleagues, managers and direct reports, as well as customers and partners, they are struggling to stay connected in an always on, increasingly virtual workplace. Companies must respond by making it easy for people to stay in touch on any device and from any location—all while ensuring employees have access to the same corporate enterprise tools and communications experience regardless of whether they’re working from a home office, airport, hotel, or formal business location.

WHITE PAPERS

December 05, 2011

Presence and IM: Reduce Distractions and Increase Productivity

Why care about Presence and IM? Learn more about Avaya’s Presence and IM strategy, core architecture and products.

WHITE PAPERS

January 09, 2012

12 Communications Trends for 2012

2012 Communications trends predictions white paper about what trends to expect to see in 2012 and the implications to businesses.

WHITE PAPERS

October 12, 2011

2011 Gartner Magic Quadrant for Corporate Telephony

Because voice is a key component of a UC strategy, and may be sourced in increasingly different ways, this Magic Quadrant focuses on technology vendors that design, manufacture and distribute a combination of hardware and/or software products to provide telephony solutions that satisfy stand-alone voice requirements of users, while enabling IT planners to meet broader UC requirements by expanding communications capabilities from the existing platform.

WHITE PAPERS

October 12, 2011

2011 Gartner Magic Quadrant for Unified Communications

This research report captures Gartner's view of the general state of the UC market at the time of publication and evaluates vendors' capabilities on a global basis. It is not intended to be specific advice for a specific company or situation; rather, it is intended to provide a general and high-level view of the vendors and their products including Avaya.

WHITE PAPERS

October 12, 2011

2011 Gartner MarketScope for Enterprise Mobile Communication Gateway

Get insight into the status and future of combining wireless mobile phones into the enterprise telephony system. The technology to support mobile devices onto enterprise systems is widely available, but only a small percentage of companies are deploying it. Gartner expects that mobile integration will happen as UC platforms that support mobile UC are deployed, versus using stand-alone EMCG platforms.

AWARDS

March 25, 2011

2011 Global Market Share Leadership Award in Enterprise Premises-Based FMC Solutions from Frost and Sullivan

Based on its independent analysis, Frost & Sullivan is pleased to recognize Avaya for the continuing success that they have shown in the advanced premises-based FMC solutions market and for the company's leadership position in terms of total FMC clients shipped in the enterprise market.

WHITE PAPERS

July 20, 2011

5 Top Challenges for Migrating UC into Data Networks

Migration of a unified communications (UC) infrastructure into the data center is a major project, spanning several IT functions previously managed independently. This type of project requires resources from across IT to engage to develop the business case, understand the challenges and execute a successful project plan. This Gartner survey analysis provides insights into when organizations plan to migrate their UC infrastructure to the data center, and the benefits and challenges of this migration as seen from a data center manager's perspective.

CASE STUDIES

December 10, 2010

A m e r i H e a l t h M e r c y Case Study

Avaya Interactive Response allows AmeriHealthMercy to expand the use of self-service beyondeligibility inquiries?making claims inquiries,generic benefit information, the ability to orderID cards, and other options accessible via thespeech platform.

WHITE PAPERS

August 30, 2011

A Perspective on the Evolution of the Data Center

Avaya is focused on addressing the needs of CIOs saving money, driving new revenue streams, increasing customer loyalty, and creating competitive differentiation. The launch of Avaya Virtual Enterprise Network Architecture (VENA), a revolutionary end-to-end virtualization architecture, simplifies data center and campus networking. This collection encourages CIOs to know what options are available, compare competing standards and read a Yankee Group industry report discussing the evolution of the data center and the concept of “network fabric” as a critical business success factor.

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