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WHITE PAPERS

January 09, 2012

12 Communications Trends for 2012

2012 Communications trends predictions white paper about what trends to expect to see in 2012 and the implications to businesses.

WHITE PAPERS

October 12, 2011

2011 Gartner Magic Quadrant for Corporate Telephony

Because voice is a key component of a UC strategy, and may be sourced in increasingly different ways, this Magic Quadrant focuses on technology vendors that design, manufacture and distribute a combination of hardware and/or software products to provide telephony solutions that satisfy stand-alone voice requirements of users, while enabling IT planners to meet broader UC requirements by expanding communications capabilities from the existing platform.

WHITE PAPERS

October 12, 2011

2011 Gartner Magic Quadrant for Unified Communications

This research report captures Gartner's view of the general state of the UC market at the time of publication and evaluates vendors' capabilities on a global basis. It is not intended to be specific advice for a specific company or situation; rather, it is intended to provide a general and high-level view of the vendors and their products including Avaya.

WHITE PAPERS

October 12, 2011

2011 Gartner MarketScope for Enterprise Mobile Communication Gateway

Get insight into the status and future of combining wireless mobile phones into the enterprise telephony system. The technology to support mobile devices onto enterprise systems is widely available, but only a small percentage of companies are deploying it. Gartner expects that mobile integration will happen as UC platforms that support mobile UC are deployed, versus using stand-alone EMCG platforms.

AWARDS

March 25, 2011

2011 Global Market Share Leadership Award in Enterprise Premises-Based FMC Solutions from Frost and Sullivan

Based on its independent analysis, Frost & Sullivan is pleased to recognize Avaya for the continuing success that they have shown in the advanced premises-based FMC solutions market and for the company's leadership position in terms of total FMC clients shipped in the enterprise market.

WHITE PAPERS

June 28, 2011

7 Ways to Boost Customer Loyalty

Learn how the financial services industry is struggling to adjust to the post-recession world. With a decrease in cutomer profitability, and reduction in customer loyalty, how will banks and financial institutions recover. Read this white paper and understand proven practices to help deliver greater profitability through improved customer loyalty, to deliver greater competititive advantage.

WHITE PAPERS

September 07, 2011

Accelerating Unified Communications with an Enterprisewide Architecture

This Yankee Group report covers business needs that drive UC, deployment challenges, and how a new architecture should look. It also gives insight into how to choose a vendor and next steps in UC deployment.

VIDEOS

September 02, 2011

AmeriMerchant Case Study Video

With the help of Avaya IP Office, AmeriMerchant succeeds In the fast-paced world of financial services for small businesses. In this video, you’ll learn how AmeriMerchant, with headquarters in New York City and an office in San Francisco, uses IP Office to handle client inquiries more efficiently to drive revenue and improve customer service. The company has also saved significant costs through the built-in conferencing and call recording capabilities. See how their sales have gone up in the time we’ve had Avaya IP Office.

BROCHURES

March 10, 2010

Avaya Customer Connections Portfolio

There are more channels than ever to make connections, including Web sites, instant messages, e-mail, social networks and mobile devices, not to mention the store floor or plain old telephone. But are you really connecting? Are you ready and able to give customers the interactive experience they've come to expect, whenever and wherever they want it?

WHITE PAPERS

June 30, 2011

Avaya Desktop Video Device with the Avaya Flare® Experience - Avaya Use Case

The Avaya Desktop Video Device with the Avaya Flare® Experience is a revolutionary new video collaboration solution. It delivers a full suite of capabilities, including enhanced video conferencing, powerful voice communication, and a range of data collaboration functions. Learn how Avaya’s own employees have experienced first-hand how this intuitive, flexible device can streamline interactions and make people more efficient and effective.

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