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CASE STUDIES

March 08, 2011

AmeriMerchant Video Case Study

With the help of Avaya IP Office, AmeriMerchant succeeds In the fast-paced world of financial services for small businesses. In this video, you’ll learn how AmeriMerchant, with headquarters in New York City and an office in San Francisco, uses IP Office to handle client inquiries more efficiently to drive revenue and improve customer service. The company has also saved significant costs through the built-in conferencing and call recording capabilities. “Our sales have gone up in the time we’ve had Avaya IP Office….” See how in this video.

CASE STUDIES

September 18, 2008

Astoria Federal Savings

Adding Avaya mobility solutions to their existing Avaya enterprise and contact center communications solutions has helped Astoria Federal Savings and Loan enhance productivity and responsiveness, to deliver on their promise of 'Putting people first.'

VIDEOS

October 19, 2011

Avaya ACE™ Extends Consistent Collaboration with Choice to Microsoft Applications

Avaya ACE™ seamlessly integrates your Avaya core communications systems and devices to the Microsoft applications you use every day, including Microsoft® Lync™, Microsoft® Outlook and Office, Internet Explorer®, and Microsoft® Dynamics. Provide your enterprise with a consistent, unified collaboration experience across applications and devices to support user preferences, leverage existing IT investments, enhance workforce productivity and exceed customer expectations.

VIDEOS

June 15, 2011

Avaya ACE™ for Financial Services

This video highlights key business challenges faced by financial services companies and explains how Avaya Agile Communication Environment can help by integrating real-time collaboration with business applications and processes.

WHITE PAPERS

June 14, 2011

Avaya Aura® Scalability and Reliability Overview

The new era of communications has been marked by mobile, tablet and cloud computing… and the need for very large networks to bring these technologies together. The number of participants and endpoints on corporate networks is also exploding. In this environment, businesses are expected to deliver enhanced applications and rich communications that leverage voice, video and text to speed and enable business processes. Written for executives, this whitepaper explores the scalability and reliability challenges facing business leaders and their communications networks. Learn how to understand these challenges and how to meet them with Avaya Aura®. This paper is a companion to the “Avaya Aura Scalability & Reliability Technical Design Guide”.

BROCHURES

March 10, 2010

Avaya Customer Connections Portfolio

There are more channels than ever to make connections, including Web sites, instant messages, e-mail, social networks and mobile devices, not to mention the store floor or plain old telephone. But are you really connecting? Are you ready and able to give customers the interactive experience they've come to expect, whenever and wherever they want it?

WHITE PAPERS

June 30, 2011

Avaya Desktop Video Device with the Avaya Flare® Experience - Avaya Use Case

The Avaya Desktop Video Device with the Avaya Flare® Experience is a revolutionary new video collaboration solution. It delivers a full suite of capabilities, including enhanced video conferencing, powerful voice communication, and a range of data collaboration functions. Learn how Avaya’s own employees have experienced first-hand how this intuitive, flexible device can streamline interactions and make people more efficient and effective.

VIDEOS

September 14, 2010

Avaya Flare™ Experience in Financial

See how the Avaya Flare™ Experience can help financial firms in this banking scenario video.

BROCHURES

October 12, 2009

Avaya Global Support Services 2009 Customer Satisfaction Annual Report

This document provides and overview of Avaya Global Support Services customer satisfaction for 2009

FACT SHEETS

November 03, 2009

Avaya IP Office 500 Fact Sheet

Enabling growing businesses to harness the power of unified communications

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