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WHITE PAPERS

October 12, 2011

2011 Gartner Magic Quadrant for Corporate Telephony

Because voice is a key component of a UC strategy, and may be sourced in increasingly different ways, this Magic Quadrant focuses on technology vendors that design, manufacture and distribute a combination of hardware and/or software products to provide telephony solutions that satisfy stand-alone voice requirements of users, while enabling IT planners to meet broader UC requirements by expanding communications capabilities from the existing platform.

WHITE PAPERS

October 12, 2011

2011 Gartner Magic Quadrant for Unified Communications

This research report captures Gartner's view of the general state of the UC market at the time of publication and evaluates vendors' capabilities on a global basis. It is not intended to be specific advice for a specific company or situation; rather, it is intended to provide a general and high-level view of the vendors and their products including Avaya.

WHITE PAPERS

October 12, 2011

2011 Gartner MarketScope for Enterprise Mobile Communication Gateway

Get insight into the status and future of combining wireless mobile phones into the enterprise telephony system. The technology to support mobile devices onto enterprise systems is widely available, but only a small percentage of companies are deploying it. Gartner expects that mobile integration will happen as UC platforms that support mobile UC are deployed, versus using stand-alone EMCG platforms.

WHITE PAPERS

September 07, 2011

Accelerating Unified Communications with an Enterprisewide Architecture

This Yankee Group report covers business needs that drive UC, deployment challenges, and how a new architecture should look. It also gives insight into how to choose a vendor and next steps in UC deployment.

BROCHURES

October 01, 2009

ARRA Government and Education Opportunity Resource Guide

Read about the American Recovery and Reinvestment Act of 2009 government and education program and funding opportunities.

BROCHURES

October 12, 2009

Avaya Global Support Services 2009 Customer Satisfaction Annual Report

This document provides and overview of Avaya Global Support Services customer satisfaction for 2009

WHITE PAPERS

August 04, 2011

Bringing Social Media Interactions into the Contact Center

Integrating social media into the contact center is a sound strategy for competitive differentiation, but many businesses are unsure how to do it or where to begin. Here are some questions and answers that will help you navigate the ins and outs of social media, and provide clarity around the related challenges and benefits.

WHITE PAPERS

December 13, 2011

BYOD and the Wireless Revolution

For IT departments whose networks are ready to support the surge in wireless traffic, the “bring your own device” (BYOD) revolution promises huge gains in productivity, mobility and cost savings, all on devices purchased by the employees. Since the Avaya WLAN access solution simplifies the surveying, configuring, monitoring, deployment and reporting of enterprise wired and wireless infrastructures, businesses can embrace the BYOD revolution and benefit from a lower total cost of ownership.

WHITE PAPERS

May 04, 2012

BYOD: Focus on User Experience, Not the Device

This paper, authored by Zeus Kerravala of ZK Research, A Division of Kerravala Consulting, discusses how IT departments can formally adopt a BYOD program to enable new ways of working, and improve the overall experience for every individual in the enterprise.

EBOOKS

June 28, 2011

Collaboration For Dummies®, Avaya Custom Edition

Collaboration is the foundation of unified communications. It can transform your business if you have the right pieces in the right places. This guide helps you understand the power of collaboration and how Avaya can put the right solutions literally at your fingertips. Learn how to conquer today’s communications challenges and reap the benefits of increased productivity, greater profitability, and better differentiation!

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