Customer Experience Management

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Transform your business one great interaction at a time. Differentiate your customer experience, so you can improve satisfaction scores, loyalty, and lifetime value to your customers. Customer experience management software and solutions are the driving force for a successful contact center strategy—today and tomorrow. Leverage both multi-channel customer communications and centralized business intelligence. Stay ahead of customer expectations with simple, intelligent solutions that are context aware, proactive, and automated. Call center software like Avaya Aura® Call Center Elite and products like Avaya Aura® Workforce Optimization and Contact Center Control Manager all keep up with your evolving business environment by focusing purely on experience management. There are flexible deployment options for all of your customer experience management applications. Explore traditional server-based applications, virtual appliances, or a combination of deployments.

How to Buy

How to Buy

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Support Options

Support Options

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Invoice Inquiries: 1-800-328-7833

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