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Products

Contact Centers :
Performance Management

Results Display

Product

Avaya Aura® Workforce Optimization

Avaya Aura® Workforce Optimization helps businesses balance efficiency and effectiveness by using the contact center strategically. This analytics-driven offering lets users capture, analyze, and act on information to improve workforce performance and customer service processes.

Product

Call Management System

Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.

Product

Contact Analyzer

Contact Analyzer provides detailed, flexible, customizable contact center reporting that complements Avaya Call Management System summary level reporting.

Product

Desktop Wallboard

This service enables supervisors to enhance contact center effectiveness by delivering real-time performance data and instant messages directly to agent workstations.

Product

IQ

The Avaya IQ contact center unified reporting and analytics platform consolidates data from Avaya customer service solutions and enterprise business resources, to deliver insights into both customer and agent activity.

Product

Operational Analyst

The Operational Analyst software environment allows multi-channel contact centers to analyze performance data—both real-time and historical information—across multiple sites and vendor platforms.