Automated Experience Management
Offer customer secure, productive self service options across web, mobile, voice and other preferred channels. Integrate self service with call routing and back office applications to deliver an optimized customer experience.
Avaya Aura® Experience Portal
Avaya Aura® Experience Portal is an open software platform for coordination of all automated voice and multimedia services and applications.
Avaya Aura® Orchestration Designer
Avaya Aura® Orchestration Designer is a unified service creation environment for faster, lower cost design of phone, web, and social media applications and agent workflows.
Callback Assist provides callers with service options when agents are not immediately available to take their calls.
Media Processing Server
Media Processing Server 500 is a self-service solution with support for advanced speech, VoiceXML, and SIP. Media Processing Server 1000 is a self-service solution ideal for installations requiring continuous availability and high transaction throughput.
Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications.
Proactive Outreach Manager
Proactive Outreach Manager offers automated outbound campaign management, enabling organizations to create and deliver automated voice, email, or SMS messages that enable users to immediately choose a self service option or interact with a live agent.