Proactive Outreach Manager

Proactive Customer Service via Any Channel

Enable Customer Acquisition, Retention and Renewal

  • Let customers choose when, where, and how they want to connectwhether it’s via mobile, online, in store, or over the phone.
  • Create highly engaging, interactive campaigns with Avaya Proactive Outreach Manager. Your inbound and outbound campaigns can be via SMS text, email, phone alerts and notifications, agent-based predictive dialing, interactive services—or a combination.
  • Use proactive customer service to start connecting with your customers in every stage of the customer engagement lifecycle. Give customers the right information, at the right time, the way they choose.
Avaya Proactive Contact Predictive Dialing

• Add Mobile Campaigns that Complement Current Campaigns

Customer response rates are higher with mobile. Create innovative campaigns that combine SMS, email, and phone-based campaigns that they will remember—and respond to.

• Deliver Valuable Information While Cutting Costs

Reduce service costs using SMS, email, and phone notifications that allow your customers to take action.

• Collect Revenue Faster and Shrink Recovery Costs

Automate SMS, email, and phone notifications to minimize your collections time and effort.

Industry Recognition
Gartner 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

Managing the Customer Journey Video - English5:17

Get the Highest Possible Connections at the Lowest Possible Cost

Reduce abandon rates by designing interactive voice, email, and text messaging campaigns that allow interactions to take place across multiple channels. Try new escalation strategies that combine two-way SMS messaging and email. Start an engagement with SMS, follow-up with a call, and send an email confirmation.

Automated Customer Communications

Maximize the Number of Live Customers and Prospects that Reach Your Agents

Get your agents in touch with your customers using advanced call detection technology that understands the differences of live voice, mobile phones, voicemail, fax, and busy signals.

Contact Center Integration

Let Customers Move Easily Between Automated Systems and Agents

Sometimes your customers lose patience when they cannot speak to a human. Be more responsive and extend existing contact center and agent campaigns—let customers quickly reach an agent by requesting a transfer from a screen pop.

Dialing up Revenue Figures

Benefits: Improved Customer Service, Increased Productivity, Reduce Cost
Topics: Multi-channel, Team Efficiency
Thanachart Bank

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA

Worldwide

(908) 953-6000

White Paper
Frost & Sullivan: Success through Customer Lifetime Value
Services
Avaya Contact Center Managed Services

Build a High-performance Contact Center with Avaya Managed Services  

Learn more >
Executive Guide
7 Things You Didn’t Know Were Possible with Self Service and Automation

7 Things You Didn’t Know Were Possible with Self Service and Automation

Download now >