Proactive Outreach Manager

Proactive Customer Service via Any Channel

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000


Enable Customer Acquisition, Retention and Renewal

  • Let customers choose when, where, and how they want to connectwhether it’s via mobile, online, in store, or over the phone.
  • Create highly engaging, interactive campaigns with Avaya Proactive Outreach Manager. Your inbound and outbound campaigns can be via SMS text, email, phone alerts and notifications, agent-based predictive dialing, interactive services—or a combination.
  • Use proactive customer service to start connecting with your customers in every stage of the customer engagement lifecycle. Give customers the right information, at the right time, the way they choose.

• Add Mobile Campaigns that Complement Current Campaigns

Customer response rates are higher with mobile. Create innovative campaigns that combine SMS, email, and phone-based campaigns that they will remember—and respond to.

• Deliver Valuable Information While Cutting Costs

Reduce service costs using SMS, email, and phone notifications that allow your customers to take action.

• Collect Revenue Faster and Shrink Recovery Costs

Automate SMS, email, and phone notifications to minimize your collections time and effort.

Contact Center Technology
Contact Center Agents

Get the Highest Possible Connections at the Lowest Possible Cost

Reduce abandon rates by designing interactive voice, email, and text messaging campaigns that allow interactions to take place across multiple channels. Try new escalation strategies that combine two-way SMS messaging and email. Start an engagement with SMS, follow-up with a call, and send an email confirmation.

Maximize the Number of Live Customers and Prospects that Reach Your Agents

Get your agents in touch with your customers using advanced call detection technology that understands the differences of live voice, mobile phones, voicemail, fax, and busy signals.

Automated Customer Communications
Contact Center Integration

Let Customers Move Easily Between Automated Systems and Agents

Sometimes your customers lose patience when they cannot speak to a human. Be more responsive and extend existing contact center and agent campaigns—let customers quickly reach an agent by requesting a transfer from a screen pop.


A market-leading, unified platform for inbound and outbound voice and multichannel self-service applications.


How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000