Outbound Contact Express

Turnkey Outbound Dialing to Your Customer Base

Buy It

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview

MOVE YOUR CONTACT CENTER INTO THE EXPRESS LANE AND GET GREAT RESULTS

Let your call agents focus on executing your business objectives and providing great customer experience, rather than being preoccupied with your outbound dialer technology. Simplify outbound collections calls, telemarketing campaigns, surveys, and outreach with advanced dialing modes, scripting, reporting, speech analytics, and more.

Small and midsize businesses get all the critical capabilities they need, in one simple-to-deploy-and-manage outbound dialing solution.

1. Install and Deploy Quickly and Easily

Find everything you need to manage outbound campaigns and collections in one prepackaged suite. Be up and running in hours rather than days.

2. Build an All-Star Team of Agents

Your teams will excel with industry leading call detection and patented predictive-dialing and preview algorithms that help optimize their time with customers.

3. Shorten the Learning Curve for Agents and IT

Training is a snap and IT will find it easier to deploy and use than other solutions currently available.

Avaya Outbound Contact Express
Advanced Dialing Modes Avaya Outbound Contact Express

Optimize Agent Productivity with Advanced Dialing Modes

Limit wait times and maximize agent productivity with predictive, progressive, and preview dialing modes. Callers connect with an agent as soon as one is available, and agents have relevant customer information before talking with a customer.

Insight into Customer Interactions and Agent Performance

Managers and supervisors can view campaign activity and extract data on an hourly, daily, weekly, or monthly basis, which translates to more informed decision making.

Avaya Outbound Contact Express
Web Agent and Avaya Outbound Express

Consistent Customer Interactions and Responsiveness

Give customers a positive experience when agents receive calls accompanied by campaign scripts and customer data. Agents can disconnect and transfer calls, start, stop, or pause recordings, and more.

Lower Total Cost of Ownership

Acquiring, integrating, and maintaining multiple outbound dialing solutions is expensive. Save money with this affordable alternative and bring expensive outsourced campaigns in house.

Contact Management Software
Scripted Contact Center Calls - Avaya Outbound Contact Express

Scripted Calls for Better Campaigns

Improve interactions by guiding agents through calls with scripts that display on their screens via a scripting engine. Use an easy script-design tool to create scripts and attach them for focused collections, telemarketing campaigns, proactive customer outreach and sales opportunities.

Improve Campaign Efficiency and Effectiveness

Monitor agent interactions with Avaya Speech Analytics. This advanced phonetic speech-search technology analyzes recorded voice content, so that problematic areas can be identified and improved.

Avaya Speech Analytics - Outbound Contact Express

HOW MIDSIZE COMPANIES IMPROVE OPERATIONS AND UNIFY A MOBILE WORKFORCE

CONTACT CENTER OPTIMIZATION

Improve contact center operations and increase the productivity and value of the center, both to your customers and your enterprise.

LEARN MORE ›

How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000