- Call Management System
- Contact Analyzer
- Contact Flow Analytics
- Desktop Wallboard
- Operational Analyst
- Speech Analytics
- Avaya Aura® Workforce Optimization
Business Value Reporting and Analytics with Operational Analyst
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Features and Benefits
Real-time, multi-channel event processing automatically collects data to provide a continuous view into contact-center operations. And a centralized customer data repository provides a single source for historical reports. These help speed analysis and decision making, especially for distributed operations.
The centralized customer data repository, combined with sophisticated reporting systems, gives businesses a 360-degree view of transaction and communications histories, allowing supervisors to take action based on the entire customer experience.
Operational Analyst offers a variety of reporting options, with ease-of-use features like a browser-based wizard. It also allows companies to integrate data from other enterprise applications, for a more complete view of a customer’s business value.