- Call Management System
- Contact Analyzer
- Contact Flow Analytics
- Desktop Wallboard
- Operational Analyst
- Speech Analytics
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Features and Benefits
Ongoing, in-depth data analysis gives businesses a single, enterprise-wide view of the total customer and agent experiences. These insights can help managers make faster, better-informed decisions.
IQ reports are highly customizable, allowing companies to focus on the metrics that best relate to their long-term and short-term goals.
IQ is available as an application, or as a turnkey hardware/software product for small and mid-sized businesses. It offers Web-based reporting that eliminates the need to manage a desktop application, and enhanced security, including granular permissions with links to LDAP for user authentication.