IP Office™ Platform

A Simple, Powerful Midmarket Collaboration Solution

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Documents and Videos

DOCUMENTS AND VIDEOS BY CATEGORY ARE BELOW:

Category
Featured Content

29 Apr 2014

Midmarket Collaboration For Dummies

This guide explores midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, networking and security challenges for midmarket businesses, and more.

White Papers
 Executive Guide to Self Service and Automation

13 Apr 2015

Executive Guide: 7 Things You Didn’t Know Were Possible with Self Service and Automation

Read our new Executive Guide to gain 7 new ideas for using automation to deliver the right service and meet rising customer expectations based the new paradigms in customer engagement that make it essential for you to take action now!

You will learn about:

  • How innovations in SMS/text technology can be leveraged across the entire customer journey
  • New use cases for integrating visual self service via mobile devices
  • Applications for voice biometrics extend beyond identification & verification
Combining agent-assisted service and self service allows you to create innovative, multimodal customer experiences that can help improve your business.

26 Feb 2015

Support Services Transformation: Daunting, Doable, and Worth It

Support services leaders typically face three expectations: Increase customer satisfaction with better, faster support. Contribute to healthier margins by being more efficient. Maintain an engaged, effective workforce. These goals require more than incremental operational improvement. Make a step change—a people, process, and technology transformation.

26 Feb 2015

A MOBILE ENGAGEMENT ENVIRONMENT THAT MAKES IT EASY TO CHANGE THE WHERE YOU WORK™

The right mobile engagement environment makes it easier to increase your team's productivity, regardless of where they work. This eBook details just how easy it can be to make that happen.

26 Feb 2015

Choice and the Evolution of Engagement

A new report, commissioned by Avaya, from Larry Hettick, Industry Analyst, details the ongoing evolution in unified communications. Learn how demands from both employees and customers have transformed the environment of collaboration and engagement over the last decade – and find out the next step in this evolution.

18 Jul 2014

Avaya's Transformation

Zeus Kerravala of ZK Research evaluates Avaya solutions and products for enterprises that are expanding their communications from traditional, legacy environments to mobile and cloud computing. Avaya provides an end-to-end, integrated communications and network portfolio that shifts enterprises from complex, proprietary communications to open, agile systems.

04 Apr 2014

Seven Collaboration Tactics for Midsize Businesses

When you improve collaboration throughout your business, you drive valuable business results. Start with our seven tips to improve responsiveness, build better relationships, and achieve higher productivity. Learn about the best collaboration tools, how to support mobility and BYOD, ways to improve customer satisfaction and loyalty, and how to evolve your network and security.

26 Oct 2011

How a New Breed of Small Businesses Is Using Communications to Thrive in the New Economy

Review examples of small businesses using advanced communications strategies for collaboration, mobility, customer service, business expansion, and cost control. The companies highlighted here are in different industries and different regions of the world, but they are all alike in seeing communications as critical to their futures.

Fact Sheets

05 Feb 2014

IP Office Receptionist

Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface.

05 Feb 2014

Avaya IP Office Collaboration Editions

When it comes to business collaboration systems, one size does not fit all. The Avaya IP Office™ Platform provides you with options so you can tailor your collaboration system to best fit your business requirements. Choose from three collaboration editions that provide communications capabilities from basic to highly sophisticated.

05 Feb 2014

Avaya IP Office Server Edition

For midsize businesses that put a premium on the benefits rich and meaningful engagement can bring to their enterprise, IP Office Server Edition is the answer. Server Edition delivers a wealth of sophisticated collaboration capabilities for your mobile, remote and office workers. It allows you to easily and economically scale to 2,000 users across up to 32 sites. Manage and administer IP Office Server Edition with the speed and ease offered by a simplified web-based interface.

05 Feb 2014

Avaya IP Office User Productivity Solutions

Ever worker has unique communications and collaboration needs that are mainly driven by where and how they work. IP Office User Productivity Solutions –Basic User, Office Worker and Power User applications – can quickly and easily deliver the right level of communications capabilities to every associate in your organization.

05 Feb 2014

Avaya IP Office™ Select

As midsize businesses grow, so does the need for more sophisticated and powerful communications. Avaya IP Office Select enables you to grow easily and cost-effectively. Offers rock-solid reliability and security. Enhances productivity, efficiency and customer engagement. All without putting your limited IT resources to the test.

31 Jan 2014

Avaya IP Office Contact Center

Avaya IP Office Contact Center is optimized for use with Avaya IP Office and delivers blended multichannel capabilities to midsize businesses, allowing them to enhance and expand customer communications.

08 Jan 2014

Avaya B189 IP Conference Phone Fact Sheet

Simplicity and ease-of-use are two key principles of all Avaya solutions. The B189 conference phone is no exception. With a sleek, modern design, the B189 IP Conference Phone looks great in any executive boardroom or large conference room (even auditoriums).

23 Dec 2013

Avaya 1603 IP Deskphone Fact Sheet

Avaya 1603-I and 1603SW-I IP Deskphones are cost effective IP Telephones that deliver familiar features at an attractive price point for customers with basic communications needs.

08 Oct 2013

What's New in IP Office 9.0

This 2-page document contains a summary of the most significant new features with the 9.0 release of Avaya IP Office.

Brochures

09 May 2014

Mobile Collaboration Solution for Midsize Enterprise Brochure

Working any time, anywhere is the new normal. Partners, customers and colleagues expect instant response and personalized service. This brochure explains how Avaya delivers exactly what your employees need to work effectively from anywhere at any time, allowing them to engage and execute on market opportunities faster.

17 Jan 2012

Mobile Collaboration Solution for Small to Midsize Business Brochure

Mobility, the ability to do work from anywhere, is reshaping every aspect of business operations today, from sales to customer service to hiring and budgeting. To remain competitive, small and midsize companies need to match their communications to the new realities of the marketplace. Making smart use of the latest communication and collaboration capabilities has never been more important.

eBooks

01 Apr 2015

eBook: Real-Time Collaboration for Your Growing Business

Can your communications system keep up with the speed of business? Learn how many small and midsize businesses are enabling their workforces to collaborate like never before, sharing information anytime, anywhere, from any device with a system that is powerful, yet simple and affordable.

29 Apr 2014

Midmarket Collaboration For Dummies

This guide explores midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, networking and security challenges for midmarket businesses, and more.

08 Oct 2013

eBook: Full-size Collaboration for Midsize Companies

Create a seamless collaboration experience for voice, video, and mobility, regardless of device, to engage your distributed, mobile workforce. Explore a comprehensive midmarket solution—unified communications, contact center, networking, security, and support—from a single source, based on the Avaya IP Office™ Platform.

Videos

14 Apr 2015

Collaborate from Anywhere

With Avaya IP Office, you get the same powerful collaboration capabilities that you have when you're in the office from anywhere.

02 Feb 2015

Avaya Mobility Solutions for Midsize Businesses

Enabling employees to effectively engage with team members and customers while away from their desks is becoming increasingly important every day. Make it easier for your people to connect and collaborate from anywhere, at any time, using virtually any device. See how Avaya helps midsize businesses like yours transform your business using easy-to-use and flexible mobility solutions.

15 Oct 2013

Tablet Collaboration - Avaya SME Solutions Demo

This short video is a recording of a live demonstration featuring the Avaya one-X® Portal and Avaya Flare® Experience applications on the Avaya IP Office Unified Communications platform.

15 Oct 2013

Impressing your Customers - Avaya SME Solutions Demo

This short video is a recording of a live demonstration featuring the Avaya Video Collaboration Solution on the Avaya IP Office Unified Communications platform.

15 Oct 2013

Preventing Lost Productivity - Avaya SME Solutions Demo

This short video is a recording of a live demonstration featuring the Avaya one-X® Portal application on the Avaya IP Office Unified Communications platform.

15 Oct 2013

Mobile Service Resolution - Avaya SME Solutions Demo

This short video is a recording of a live demonstration featuring the use of GeoPresence on the Avaya one-X® mobile Preferred application on Avaya IP Office.

15 Oct 2013

Mobile Office Productivity - Avaya SME Solutions Demo

This short video is a recording of a live demonstration featuring the Avaya one-X® Mobile Preferred application on the Avaya IP Office Unified Communications platform.

15 Oct 2013

Amazing Meetings - Avaya SME Solutions Demo

This short video is a recording of a live demonstration featuring the Avaya Video Collaboration Solution on the Avaya IP Office Unified Communications platform.

12 Oct 2013

IP Office Overview

An overview of IP Office.

A COMPLETE COLLABORATION SOLUTION

Support company-wide collaboration with Avaya IP Office plus Avaya networking, security, and video.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000