Avaya IP Office™ Platform

A Simple, Powerful, Unified Collaboration Solution

Documents and Videos

Brochures

Top 10 Reasons Avaya Networking and Wireless LAN Should be Selected for your IP Office Deployment [PDF]

29 Oct 2015
When Avaya Networking technology is deployed with IP Office and Avaya IP handsets, manual provisioning is eliminated, making the process of design, deployment, and maintenance easier. Avaya networking solutions help you do jobs faster, with less chance of error.

Mobile Collaboration Solution for Midsize Enterprise Brochure [PDF]

09 May 2014
Working any time, anywhere is the new normal. Partners, customers and colleagues expect instant response and personalized service. This brochure explains how Avaya delivers exactly what your employees need to work effectively from anywhere at any time, allowing them to engage and execute on market opportunities faster.

Mobile Collaboration Solution for Small to Midsize Business Brochure [PDF]

17 Jan 2012
Mobility, the ability to do work from anywhere, is reshaping every aspect of business operations today, from sales to customer service to hiring and budgeting. To remain competitive, small and midsize companies need to match their communications to the new realities of the marketplace. Making smart use of the latest communication and collaboration capabilities has never been more important.

eBooks

Engagement Everywhere [PDF]

05 Nov 2015
Avaya is making market-leading Engage Everywhere technology more accessible to midsize businesses — a full stack, purpose-built midmarket system built on our IP Office™ platform and packaged with unified communications (UC), contact center (CC), web videoconferencing, mobility, devices, networking, support services and cloud capabilities.

IP Office: Team and Customer Engagement Solution for Small and Midsize Businesses [PDF]

05 Nov 2015
Learn how you can engage with your employees and customers like never before. From telephony and video to mobility and contact center applications, to networking, security, and ongoing services, Avaya IP Office will help give your business a competitive edge.

Midmarket Collaboration For Dummies

29 Apr 2014
In iconic Dummies-book style, this guide explores market business trends in collaboration and engagement, how making it faster and easier for people to connect can drive productivity and strategic advantage, and how to solve the networking and security challenges faced every day by midmarket businesses.

Fact Sheets

Avaya B189 IP Conference Phone [PDF]

15 Jul 2015
With a sleek, modern design, the B189 Conference Phone looks great in any executive boardroom or large conference room (even auditoriums). With Avaya OmniSound™ technology to maintain HD-quality sound for everyone on the call, an easy-to-navigate five-inch color touch screen display, and a wealth of built-in time-saving features, the B189 should be your first choice for an executive conference phone.

Avaya IP Office Contact Center [PDF]

05 Jan 2015
Avaya IP Office Contact Center is optimized for use with Avaya IP Office and delivers blended multichannel capabilities to midsize businesses, allowing them to enhance and expand customer communications.

IP Office Receptionist [PDF]

05 Feb 2014
Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface.

Avaya IP Office Collaboration Editions [PDF]

05 Feb 2014
When it comes to business collaboration systems, one size does not fit all. The Avaya IP Office™ Platform provides you with options so you can tailor your collaboration system to best fit your business requirements. Choose from three collaboration editions that provide communications capabilities from basic to highly sophisticated.

Avaya IP Office Server Edition [PDF]

05 Feb 2014
For midsize businesses that put a premium on the benefits rich and meaningful engagement can bring to their enterprise, IP Office Server Edition is the answer. Server Edition delivers a wealth of sophisticated collaboration capabilities for your mobile, remote and office workers. It allows you to easily and economically scale to 2,000 users across up to 32 sites. Manage and administer IP Office Server Edition with the speed and ease offered by a simplified web-based interface.

Avaya IP Office User Productivity Solutions [PDF]

05 Feb 2014
Ever worker has unique communications and collaboration needs that are mainly driven by where and how they work. IP Office User Productivity Solutions –Basic User, Office Worker and Power User applications – can quickly and easily deliver the right level of communications capabilities to every associate in your organization.

Avaya IP Office™ Select [PDF]

05 Feb 2014
As midsize businesses grow, so does the need for more sophisticated and powerful communications. Avaya IP Office Select enables you to grow easily and cost-effectively. Offers rock-solid reliability and security. Enhances productivity, efficiency and customer engagement. All without putting your limited IT resources to the test.

Infographics

Engagement Everywhere For Midsize Business [PDF]

19 Nov 2015
This infographic details the evolving expectations of workers and customers and why it is important for organizations to promote engagement everywhere.

Videos

Collaborate from Anywhere [2:05]

14 Apr 2015
With Avaya IP Office, you get the same powerful collaboration capabilities that you have when you're in the office from anywhere.

Avaya Mobility Solutions for Midsize Businesses [4:16]

02 Feb 2015
Enabling employees to effectively engage with team members and customers while away from their desks is becoming increasingly important every day. Make it easier for your people to connect and collaborate from anywhere, at any time, using virtually any device. See how Avaya helps midsize businesses like yours transform your business using easy-to-use and flexible mobility solutions.

Impressing your Customers - Avaya SME Solutions Demo [1:07]

15 Oct 2013
This short video is a recording of a live demonstration featuring the Avaya Video Collaboration Solution on the Avaya IP Office Unified Communications platform.

Preventing Lost Productivity - Avaya SME Solutions Demo [1:06]

15 Oct 2013
This short video is a recording of a live demonstration featuring the Avaya one-X® Portal application on the Avaya IP Office Unified Communications platform.

Mobile Service Resolution - Avaya SME Solutions Demo [1:14]

15 Oct 2013
This short video is a recording of a live demonstration featuring the use of GeoPresence on the Avaya one-X® mobile Preferred application on Avaya IP Office.

Mobile Office Productivity - Avaya SME Solutions Demo [1:19]

15 Oct 2013
This short video is a recording of a live demonstration featuring the Avaya one-X® Mobile Preferred application on the Avaya IP Office Unified Communications platform.

Amazing Meetings - Avaya SME Solutions Demo [1:16]

15 Oct 2013
This short video is a recording of a live demonstration featuring the Avaya Video Collaboration Solution on the Avaya IP Office Unified Communications platform.

White Papers

Avaya IP Office™ Platform: TCO vs. Cisco Systems & ShoreTel UC Platform

19 Feb 2016
The right communications solution, at the best price, can transform daily business interactions with mobile, work-from-anywhere capabilities. You don’t need to pay double or lose out on features that can have an immediate impact on your customer and team engagement. This report from Tolly shows a side-by-side comparison of the Total Cost of Ownership for Avaya IP Office vs ShoreTel and Cisco over a five-year period.

Build a Borderless Business with Effective Engagement

11 Nov 2015
Creating borderless communications with your customers means providing an array of options for how they engage with you. Offer paths to your products and support via voice, video, and web—on all manner of mobile and wired devices. In this report from Webtorials, see how to build your own borderless commerce business model. You’ll grow beyond simple customer interactions to building deep customer relationships—an approach proven to help build loyalty and grow revenue.

CAPEX vs. OPEX—The Financial Implications of Going Cloud

10 Nov 2015
You have many choices when it comes to how best to enable your customer service agents to engage with customers: Enable agents to work from anywhere, even from home. Opt for contact center solutions to be made available as a monthly subscription. Deliver your contact center technology on premises, in the cloud, or somewhere in between.

Trends in Customer Engagement Strategies

16 Oct 2015
This intriguing Pulse Report survey from Gatepoint Research evaluates the use of mobile technology and customer communications solutions among more than 500 managers, directors, executives, VPs, and CxOs. Leverage the information to define how to get ahead of the curve in creating great customer experiences and improving the productivity of your team—all leading to a stronger, better bottom line of revenue and growth.

Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America

02 Jun 2015
Avaya has been positioned in the Leaders Quadrant in the 2015 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America. Optimized for midsize businesses, an Avaya engagement solution is flexible, yet complete. It’s simple to use and manage, delivering real value and low total cost of ownership.

Executive Guide: 7 Things You Didn’t Know Were Possible with Self Service and Automation

13 Apr 2015
Use automation to deliver the right service and meet rising customer expectations for omnichannel service and personalization.

How Cloud and Mobile are Perfect Partners for UC

19 Mar 2015
A truly mobile communications client that’s as powerful and easy to use as software on a PC can empower your business. This report shows you how the right solution gives you a competitive edge.

8 Features Your Communications Solution Needs to Have

19 Mar 2015
Competing with larger enterprises is top of mind for growing businesses. You need a quick-to-deploy, affordable, powerful, and easy-to-maintain team engagement environment. This guide shows you how a high-performance end-to-end communications environment can help accelerate your business growth. The right solution meets your needs for scalability, mobility, customer service channels, investment goals, security, management, virtualization, and networking.

Support Services Transformation: Daunting, Doable, and Worth it

26 Feb 2015
Support services leaders typically face three expectations: Increase customer satisfaction with better, faster support. Contribute to healthier margins by being more efficient. Maintain an engaged, effective workforce. These goals require more than incremental operational improvement. Make a step change—a people, process, and technology transformation.

Team and Customer Engagement Solutions For Small and Mid-Sized Businesses

26 Feb 2015
The right mobile engagement environment makes it easier to increase your team's productivity, regardless of where they work. This eBook details just how easy it can be to make that happen. Avaya seamless engagement solutions for growing midsize businesses can help your organization make decisions quickly and execute with precision.

Unified Communications: What Comes Next?

26 Feb 2015
There’s an ongoing evolution in unified communications. Here, Larry Hettick, Industry Analyst, explains how demands from both employees and customers have transformed the environment of collaboration and engagement over the last decade – and introduces the next step in this evolution.

The Emerging Opportunity for Full Stack Communications in the Midmarket

11 Feb 2015
Midsize firms have sophisticated communications requirements, but a very limited selection of solutions designed for their needs. Rather than creating their own full-stack solutions, sourced from separate vendors and providers, midsize companies should evaluate integrated technologies. See how and why full-stack, holistic communications—which are fast to implement, highly supportable, and affordable—can meet the unique goals of midsize companies.

Gartner Magic Quadrant for Corporate Telephony

10 Nov 2014
Avaya has been positioned as a Leader by Gartner in Magic Quadrant for Corporate Telephony for the ninth consecutive year as measured by ability to execute and completeness of vision.

Avaya's Transformation [PDF]

18 Jul 2014
Zeus Kerravala of ZK Research evaluates Avaya solutions and products for enterprises that are expanding their communications from traditional, legacy environments to mobile and cloud computing. Avaya provides an end-to-end, integrated communications and network portfolio that shifts enterprises from complex, proprietary communications to open, agile systems.

Seven Collaboration Tactics for Midsize Businesses

04 Apr 2014
When you improve collaboration throughout your business, you drive valuable business results. Start with our seven tips to improve responsiveness, build better relationships, and achieve higher productivity. Learn about the best engagement and collaboration tools, how to support mobility and BYOD, ways to improve customer satisfaction and loyalty, and how to evolve your network and security.

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