Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs. This interactive voice response system can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech; and it takes input via spoken word, touch tones, dial pulse, or TDD (Telecommunications Device for the Deaf). It can be used:
- In a stand-alone configuration, connected to a public switched telephone network either directly, or from behind an on-premises switch.
- Within a contact center, to provide seamless integration from self-service to assisted service
- With an outbound dialer to provide automated alerts and notifications.
- With proprietary, open-standard, and custom applications.
- With TDM- and VoIP-based switches.
- As the VoiceXML browser for a VoiceXML-2.1-compliant application.