- Avaya Aura® Contact Center
- Automated Chat
- Contact Center Control Manager
- Avaya One Touch Video
- Avaya one-X® Agent
- Business Advocate
- Avaya Aura® Call Center Elite
- Interaction Center
- Social Media Manager
Avaya Automated Chat Brochure
Impact 360 Workforce Optimization Package from Verint Witness Actionable Solutions Brochure
Malaysia Airlines Case Study
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The Interaction Center software suite provides enterprise-class control of contact-center communications across multiple channels: voice, video, email, Web chat, and IP telephony. It simplifies the management process, helping companies maintain high levels of service, so they can consistently exceed customer expectations. Its open-standards-based architecture simplifies design, deployment, and maintenance, so businesses can easily integrate it with their own data, applications, and switching systems, as well as those of their partners.
Features and Benefits
Powerful management tools, multi-channel support, and easy integration with external data give businesses the tools they need to deliver an optimal customer experience.
Interaction Center uses enterprise business rules and customer segmentation data to more effectively handle incoming contacts, helping companies achieve service-level objectives.
Centralized application management and administration of business rules, workflows, agent work items, and task loads allows businesses to streamline complex operations.