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Contact Centers > Performance Management
- Call Management System
- Contact Analyzer
- Contact Flow Analytics
- Desktop Wallboard
- IQ
- Operational Analyst
- Speech Analytics
- Avaya Aura® Workforce Optimization
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Desktop Wallboard
Features and Benefits
Improve agent performance and productivity
Agents receive performance feedback against their objectives—a key component in ensuring peak performance. Information is displayed directly on the desktop, so agents are not constantly distracted from their work to see if new information has been posted.
Simplify integration
The application allows for interoperability with Avaya Operational Analyst, Call Management System and Avaya IQ. An easy to use GUI interface, no special wiring and no physical wallboard hardware helps integrate the application readily in most enterprise infrastructures.
Improve center operations
Desktop Wallboard eliminates agent line-of-sight issues that block the wallboard view or make the displayed information difficult to read.
