- Avaya Aura® Contact Center
- Automated Chat
- Contact Center Control Manager
- Avaya One Touch Video
- Avaya one-X® Agent
- Business Advocate
- Avaya Aura® Call Center Elite
- Interaction Center
- Social Media Manager
Contact Center Control Manager
Avaya Contact Center Control Manager Fact Sheet
Avaya Contact Center Control Manager Professional Services Offer
Connect with Us
In the US and Canada:
All Other Locations:
Avaya Contact Center
This product allows one-time definition and on-going management of the following entities and data relevant to contact center systems: Agents, Skills, VDN’s, extensions, call flows, IVR working hours, dynamic prompts and menu content.
Features and Benefits
- Access Control Roles based access control offers an advanced security engine that includes role based permissions that is integrated to Active directory.
- Graphical Call Flow Design Tool This allows administrators to drag and drop icons to create vectors with export capability to Visio.
- Multi Tenancy The customer central web portal allows service providers and outsourcers to provide end customers access to the Avaya environment with full partitioning.
- IVR This enables the design and management of voice applications from the web interface and enables control of the entire IVR.