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Call Management System
Features and Benefits
Get immediate feedback
With Avaya call center management, real-time monitoring and customizable alerts ensure that managers can spot problems and respond immediately.
Simplify monitoring and reporting
A wizard and other tools make it easy to design customized reports. Managers can schedule the running and printing of reports, ensuring that the call center is always being managed using the most up-to-date information.
Address problem areas immediately
If real-time reports show conditions that require immediate changes to keep the contact center operating smoothly, integrated administration enables managers to instantaneously drill into admin to make the required changes.