- Call Management System
- Contact Analyzer
- Contact Flow Analytics
- Desktop Wallboard
- Operational Analyst
- Speech Analytics
- Avaya Aura® Workforce Optimization
Avaya Call Management System product brief
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Call Management System
Features and Benefits
With Avaya call center management, real-time monitoring and customizable alerts ensure that managers can spot problems and respond immediately.
A wizard and other tools make it easy to design customized reports. Managers can schedule the running and printing of reports, ensuring that the call center is always being managed using the most up-to-date information.
If real-time reports show conditions that require immediate changes to keep the contact center operating smoothly, integrated administration enables managers to instantaneously drill into admin to make the required changes.