Avaya one-X® Agent is a desktop software application built specifically to meet the needs of contact center agents.
Avaya one-X Agent gives contact center agents the tools they need to be more productive, whether they're working in a headquarters location, in a branch office or home office. One-touch access to functions such as conference, transfer, and supervisor assist enables agents to effectively manage both communications and agent tasks, making them more productive, responsive, and collaborative regardless of where they are working.
With Avaya one-X Agent, contact center agents can pre-record their greetings, ensuring that no matter how late in the day, each customer is greeted with the same fresh, enthusiastic greeting as if it were the first call of the day. It’s easy to bring new agents on board with Avaya one-X Agent.