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In the US and Canada:
1-866-GO-AVAYA
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All Other Locations:
+1-908-953-6000
Avaya one-X® Agent
Features and Benefits
Real-time decision making
Real-time status updates of key performance indicators keep agents informed of queue status, talk time, and other configurable metrics.
Improved agent productivity
Screen pop-up of customer contextual data improves productivity and customer satisfaction, eliminating time-consuming agent lookup of relevant information.
Expanded agent pool
Section 508 compliance means you can expand your agent pool to include the physically handicapped. Keyboard shortcuts provide access to common agent functions.
Embedded management tools
Supervisor Desktop offers one-click access to functions such as service observing, barge-in, and "quick alert" messaging to agents. A supervisor can coach an agent using instant messaging and viewing chat logs to ensure compliance.
Dynamic hot desking
Agents can sit at any desk and see their own customized instance of one-X Agent, facilitating agent mobility and maximizing use of real estate.
