Avaya NES Contact Center provides the ability to engage customers in new ways. A superior customer experience is created by using a single interface for blending inbound/outbound voice, e-mail, web chat, and IM interactions.
Businesses can collaborate with customers through the device and method of their choice. Contact Center applications from Avaya can be integrated with business applications using a Service Oriented Architecture. These integrated applications automate processes and orchestrate the workflow between front office and back office operations. With the graphical Service Creation Environment tool, businesses can use a single drag-and-drop GUI to create contact center and self-service workflows for greater flexibility, speed, and ease of deploying new processes with open web services.
Offsite Agent
This product provides businesses with an easy low cost solution for work-at-home and remote agents.
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Avaya NES Contact Center Express
This advanced customer contact solution is designed for small-to-medium sized businesses.
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