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- Contact Recording and Quality Monitoring
- Workforce Management
- Speech Analytics
- Customer Feedback Surveys
Contact Recording and Quality Monitoring
This intuitive application helps supervisors manage contact center performance. Contact Recording provides the recording, search, playback and storage of voice interactions. Quality Monitoring captures and synchronizes the on-screen activity of the agent with the voice recording and provides a number of contact center agent coaching and performance tools.
Back to topWorkforce Management
By automatically forecasting staffing requirements to meet call volumes and automating agent scheduling, Workforce Management ensures that businesses have the right workforce, with the right skills, to better serve customers.
Back to topSpeech Analytics
Speech Analytics categorizes and analyzes call content surfacing trends, which allow for root-cause analysis and identification of problems such as customer satisfaction and dissatisfaction.
Back to topCustomer Feedback Surveys
Customer Feedback Surveys allow businesses to directly obtain feedback from a customer at the close of a contact.
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