- Avaya Aura® Experience Portal
- Avaya Aura® Orchestration Designer
- Callback Assist
- Media Processing Server
- Proactive Contact
- Proactive Outreach Manager
Language Line Uses Avaya Voice Portal for New Intepretation Service
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Features and Benefits
Develop dynamic, collaborative experiences
Seamlessly blend channels, agents, and self service interactions to differentiate your service across phone, email, SMS, video, mobile, and social media.
Lower integration and service creation costs
Maximize interoperability and lower costs by building applications that leverage the latest best practices and open industry standards.
Reuse existing web applications and workflows
Simplify integration to existing third party legacy systems and web applications with Pluggable Data Connectors.
Preserve existing application investments
Supports multiple Avaya Contact Center platforms: Avaya Aura® Contact Center, Avaya Aura® Experience Portal, Media Processing Server, Interactive Response, Voice Portal, and prior releases of Nortel Contact Center.