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Technology

"Our extensive use of state-of-the-art telecommunications has a double benefit. Not only is it a primary tool for keeping the airline running smoothly; it’s also a major area where we can continue to realize savings without impacting customers negatively in any way in terms of what we are providing them. Each new Avaya technology that we choose to adopt and each new cost savings that we can achieve with those technologies help us to remain competitive by offering exceptional value and service to passengers."

-John Gana, Telecommunications Manager, United Airlines

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