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Contact Centers
Are You Engaging Fully with Customers via Social Media, Chat, and Video?
Our survey finds 82% of consumers want companies to offer multiple channels of contact.
Analyst Insights on Best Practices
Top firms use contact center processes and technologies that deliver measureable results. Aberdeen reveals how Avaya is helping customers achieve such best-in-class status.
Is your Contact Center Meeting Customer Expectations?
Here are 7 trends happening in contact centers—and how you can use them to polish your customer experience and drive sales.
Gartner Rates Contact Center Infrastructure Vendors
Review the key capabilities that Gartner deems critical for contact centers and how Avaya scored against other vendors.
Explore Products by Category
Connect with Us
Contact Us
In the US and Canada:
1-866-GO-AVAYA
prompt 2
All Other Locations:
+1-908-953-6000
The Avaya Aura® Contact Center Suite enables organizations to deliver a differentiated end-to-end customer experience across all forms of contact while helping to lower costs. This suite is designed to efficiently best serve the needs of each customer.
Avaya Solutions Calculator
Use this tool to identify areas of potential savings based on your business size and network infrastructure.
Enhancing Customer Support Through Avaya Automated Chat
See how we use our own Avaya Automated Chat to take virtual communications to a new level, streamlining our customer support.
Effectively Managing Communications with Customers During a Service Outage
Avaya explores new ways to prepare for managing customer relationships during service outages and spikes in call volumes. See how Xcel Energy, a public utility company, redesigned its contact center infrastructure to more effectively handle customer experiences.
MierConsulting Multi-media Evaluation
Read the MierConsulting multimedia evaluation and learn how Aura® Contact Center tops Cisco and Interactive Intelligence.
