Are You Engaging Fully with Customers via Social Media, Chat, and Video?
Our survey finds 82% of consumers want companies to offer multiple channels of contact.
Analyst Insights on Best Practices
Top firms use contact center processes and technologies that deliver measureable results. Aberdeen reveals how Avaya is helping customers achieve such best-in-class status.
Is your Contact Center Meeting Customer Expectations?
Here are 7 trends happening in contact centers—and how you can use them to polish your customer experience and drive sales.
Gartner Rates Contact Center Infrastructure Vendors
Review the key capabilities that Gartner deems critical for contact centers and how Avaya scored against other vendors.
Infographic: Leveraging Video
Talking via video improves customer services as well as business processes.
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Moving to end-to-end customer experience management requires an architecture that is open, scalable, and capable of bringing together multimedia contact handling and integration with enterprise applications.
Avaya offers flexible deployment options for our customer experience management applications. Choose traditional server-based applications, virtual appliances, or a combination of deployments.