Explore Social, Mobile—and Customer Behavior
60% of consumers say they change how they contact a company depending on where they are and what they’re doing.
See what else customers like yours are saying.
Gartner Rates Contact Center Infrastructure Vendors
Review the key capabilities that Gartner deems critical for contact centers and how Avaya scored against other vendors.
Bringing Social Media Interactions into the Contact Center
What are the benefits of integrating social media into the contact center? How do you get started? Get answers to frequently asked questions here.
Gain Deeper Insights into the Customer Experience
Learn how accessing deeper contact center intelligence leads to a better and more profitable customer experience.
Infographic: Leveraging Video
Talking via video improves customer services as well as business processes.
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Customer Experience Management
Customer Experience Management is the driving force for the Avaya Contact Center strategy. Our focus is to help organizations create competitive advantage by delivering a differentiated customer experience.