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The 4 Things You Should Do (And the 4 You Should Avoid) When Delivering Omni-Channel Customer Support

The 4 Things You Should Do (And the 4 You Should Avoid) When Delivering Omni-Channel Customer Support

21 Apr 2014
Avaya Goes to Hollywood: Products Featured in Dozens of Big Budget Productions

Avaya Goes to Hollywood: Avaya Phones in Big Budget Productions

13 Apr 2014
Business Texting: What's App With That?
No Jitter

Business Texting: Whats App With That?

27 Mar 2014
Who Owns the Responsibility of Customer Experience?
Search CRM

Who's In Charge of Social Customer Service: Contact Centers or Social Teams?

25 Mar 2014
Three Obstacles to Using Skype or Google Hangouts for Business Meetings
Avaya Connected Blog

Three Obstacles to Using Skype or Google Hangouts for Business Meetings

14 Mar 2014
Why Can't Microsoft Get Lync to Work in Its Own Backyard?
Avaya Connected Blog

Why Can’t Microsoft Get Lync to Work In Its Own Backyard?

04 Mar 2014
The Audio Conference Call is Dying. Here’s Why.
Avaya Connected Blog

The Audio Conference Call is Dying. Here’s Why.

25 Jan 2014
The Top 7 Communications Trends for 2014
Avaya Connected Blog

The Top 7 Communications Trends for 2014

17 Dec 2013
IMAGE Perspectives 12-06-13 Are You Choosing the Right Enterprise Cloud Model?

Are You Choosing the Right Enterprise Cloud Model?

06 Dec 2013
What Smart Analysts Think About Microsoft’s Lync Telephony Claims
Avaya Connected Blog

What Smart Analysts Think About Microsoft’s Lync Telephony Claims

15 Nov 2013
IMAGE Perspectives 11-01-13 Gartner Cloud To Make Up Bulk

Gartner: Cloud 'To Make Up Bulk of IT Spending'

01 Nov 2013
IMAGE Perspectives 10-28-13 Gartner: Mobility, 'Software-Defined Anything' Among Top Tech Trends for 2014

Gartner: Mobility, 'Software-Defined Anything' Among Top Tech Trends for 2014

28 Oct 2013
The Top 5 Emerging Technology Trends of 2014

The Top 5 Emerging Technology Trends of 2014

21 Apr 2014
Enterprise Cloud Outlook: Inevitably Hybrid, Surprisingly Agile and (Eventually) Cheap
ZDNet

Enterprise Cloud Outlook: Inevitably Hybrid, Surprisingly Agile and (Eventually) Cheap

06 Apr 2014
Case Study: Onshoring Elevates Customer Experience for Music Pioneer’s Credit Card Company
Avaya Connected Blog

Case Study: Onshoring Elevates Customer Experience for Music Pioneer’s Credit Card Company

26 Mar 2014
Avaya IP Office Helps Reality TV Star Grow his Business 14x
Avaya Connected Blog

Avaya IP Office Helps TLC’s “Cake Boss” Grow his Business 14x

18 Mar 2014
Q&A: Avaya’s Service Provider Chief, Joe Manuele, on Our Cloud Strategy, Momentum
Avaya Connected Blog

Q&A: Avaya’s Service Provider Chief, Joe Manuele, on Our Cloud Strategy, Momentum

12 Mar 2014
Defining What the Terms ‘Midmarket’ and ‘Midsize Business’ Mean
Avaya Connected Blog

Defining What the Terms ‘Midmarket’ and ‘Midsize Business’ Mean

17 Feb 2014
Hotel Murder Linked to E911 Programming
Avaya Connected Blog

Hotel Murder Linked to E911 Programming

20 Dec 2013

What Will the 'Third Platform' Mean for Your Business?

11 Dec 2013
IMAGE Perspectives 11-26-13 5 Ways to Make Your Workplace More Productive

5 Ways to Make Your Workplace More Productive

26 Nov 2013
IMAGE Perspectives 11-11-13 Why Business Collaboration and Productivity Apps Are Shaping the Tablet Market

Why Business Collaboration and Productivity Apps Are Shaping the Tablet Market

11 Nov 2013
IMAGE Perspectives 10-30-13 Survey: 1 in 6 Smartphones Meet an Untimely End Each Year

Survey: 1 in 6 Smartphones Meet an Untimely End Each Year

30 Oct 2013
Who’s the Real Number One in Business Telephony?
Avaya Connected Blog

Who’s the Real Number One in Business Telephony?

28 Oct 2013
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