Unified Communications Solutions

Unified Communication Solutions

The Avaya Aura platform, incorporated into IBM UC services, uses session initiation protocol (SIP) to simplify complex multi-vendor networks in a cost effective manner. Avaya Aura is the SIP-based architecture that simplifies complex enterprise communications networks, reduces infrastructure costs and quickly delivers voice, video, messaging, presence, web applications and more to employees anywhere, anytime and from any device.

IBM and Avaya have extensive experience in streamlining and optimizing communication networks providing clients with new ways to:

Collaborate productively-anytime, anywhere, any way
Achieve persistent context relevant to every task and situation
Communicate seamlessly across multi-vendor devices and networks
Share responsive mixed media social experiences

IBM Partner Website

Videos

IBM SIP Solutions

This video outlines Avaya and IBM SIP-based solutions.

Contact Centers

Contact centers can make or break a customer's relationship with an enterprise. IBM and Avaya offer highly reliable contact center solutions that can help you to deliver better customer service at a lower cost.

IBM and Avaya contact center solutions an help you to:

Provide customers with flexible communication options, including video, messaging, chat and "virtual hold" call back
Reduce the cost of each customer interaction. Enhanced routing that is location independent balances availability, workload, skills and expenses
Increase revenue with cross-sell and up-sell opportunities, customer profiles and contact routing matches the best agent to customer needs

Brochures

IBM Alliance Contact Center Brochure

This brochure outlines the IBM Alliance contact center solutions

IBM Alliance Contact Center Brochure

Communication Enabled Applications

The Avaya Agile Communications Environment (ACE) is a service-oriented architecture (SOA)-based application that uses web services to integrate multi-vendor communications. The software runs on the IBM Websphere middleware and IBM DB2 software. ACE enables customers to improve business agility by removing delays from people-dependent business processes and by reducing the time associated with repetitive tasks. The Avaya ACE suite of packaged applications and developer toolkits can help enable IT developers to easily develop applications- usually in a matter of days- that once required specialized developers weeks or months.

Videos