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Retail Bank Solutions
Avaya and HP can deliver an engaging experience for your banking customers. Together we offer a portfolio of consumer and enterprise communications and collaboration technologies combined with retail delivery solutions and best-in-class global delivery, services and management capabilities. All meant to transform the retail banking experience and build profitable, long-term customer relationships by serving customers how they want to be served.
Banking customers are the clearly the ones driving technology: from face-to-face to email, and more often now through mobile, self-service, social media, and online options. HP and Avaya address this with joint unified communications and collaboration solutions that help change the way bank staff and their customers interact, while helping to lower the cost and complexity of operational environments.
For example, Avaya Aura Contact Center is a context-sensitive, collaborative voice and multimedia solution that allows banks to anticipate, automate, and accelerate customer interactions. Virtual Bank is a web-based solution where bank staff can build real relationships with customers, other employees, and partners.
Business Benefits
The Avaya and HP financial services solution can help:
The Avaya and HP financial services solution can help:
- Protect existing investment and allows new functions to work with existing systems
- Drive revenue growth by turning every contact into a sales opportunity, lowering the failure rates of account and transaction processes and increasing agent productivity
- Maintain a customer-centric focus with a consistent, integrated multi-channel communication and collaboration experience across the bank’s businesses
- Improve efficiency by unifying all communications and flexibly connecting users, applications and systems enterprise-wide
Solution components can include:
- Avaya Aura® Contact Center, Unified Communications, Presence Services, Session Manager
- ACE (Avaya Agile Communication Environment™)
- Avaya web.alive™
- HP clients, networking, security, multi-channel convergence, integration and transformation
- HP Services for unified communications, outsourcing and network transformation
