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Fine-tuning your business strategy is a constant process. The right information is needed to make those tough decisionsand it needs to be timely, easy to understand and thorough. 
Insights takes a look at some new technologies and offers suggestions on how to leverage them in your business environment. 

Jeff Chu, Avaya senior engineer manager, Contact Center Solutions R&D, demonstrates Avaya Performance Center mobile supervisor application. Learn how this mobile supervisor application for iPad addresses one of the most important concerns for contact center supervisors  monitoring statistics on wallboards while being confined to a desktop  all without jeopardizing functionality while roaming.

Companies with contact centers delivering excellent customer experiences have a distinct advantage over companies that don't. Discover new ways you can improve contact center performance and increase that competitive edge.