Visit the Hotel of the Future
See how real-time, hospitality-team collaboration helps you deliver personalized attention and gain repeat business.
Delivering a Better Customer Experience
Pan Pacific Hotels uses IP telephony to route calls to the right agents, integrate applications, and network staff.
In a highly competitive industry, hotels need the ability to attract new guests. It's also important to provide consistent yet differentiated treatment for VIPs and loyal guests to ensure loyalty and return visits. Whether you have one person handling these contacts or a team of operators, Avaya MultiMedia Contact Center solutions provides reliable, scalable applications for managing inbound and outbound hotel communications.
Access to ubiquitous multimedia communications throughout the property offers added guest convenience. Moving paper collateral such as maps and hotel information to an online, searchable, touch screen format helps highlight and support the "greening" of your property. This also helps significantly reduce paper costs and waste.
Ubiquitous WIFI Solution Guests and Staff (Wireless LAN 8100 Series)
Communication needs change during the multiple phases of hotel developments. These changes range from the highly collaborative communication with headquarters during the project planning phase through the day-to-day communication needs of guests and staff during the hotel operational phase. Our people-centric unified communications solutions integrate voice, video and data, enabling effective and efficient real time communications and collaboration.
Video and Conferencing Solutions
Staff Mobility Solution
Avaya Hospitality Messaging Server Fact Sheet (Automatic wakeup call, minibar inventory, and room status solution)
In the event of treat (bomb, tsunami/typhoon) or post event, hotels must be able to reach and notify guests, staff, and authorities immediately and in an efficient manner, while at the same time providing the ability to collaborate on potential solutions.