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Solutions
Hospitality
Visit the Hotel of the Future
See how real-time, hospitality- team collaboration helps you deliver personalized attention and gain repeat business.
Delivering a Better Customer Experience
Pan Pacific Hotels uses IP telephony to route calls to the right agents, integrate applications, and network staff.
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Recently, the Hospitality industry has faced many challenges, including a global recession, a credit crisis, natural disasters, pandemics, and terrorist attacks. But now, for the first time in more than a year, STR reports show an increase in occupancy and revPAR. However, average daily rates continue to slide slightly as hoteliers struggle to keep rate structures intact. But with positive signs bubbling, we feel confident global room supply will continue to grow. Occupancy always recovers much faster than room rates, and soon average daily rates will catch up.
As you look for ways to save, but also grow, Avaya hospitality communications solutions can help you use communications to enable your business strategies:
- Get customer attention, starting at first contact, by improving call routing to the best resources.
- Boost productivity by linking your mobile staff to the main office and each other.
- Differentiate your guest experience by offering advanced, yet easy communications options.
Avaya offers a portfolio designed for Five Diamond hotels, limited service hotels, and anything in between.
Daryl Page
Global Managing Director for Hospitality
Daryl Page defines, manages, and delivers Avaya strategy and solutions for the hospitality industry. With 20+ years of experience, Page promotes best practices in developing a custom communications solution for each customer. The process includes analyzing the customer environment, evaluating and prioritizing needs, and designing and implementing a roadmap—often using a self-funding model.
Page has served as a Client Industry Executive to a variety of high profile businesses and as Vice President in EDS’ CRM solutions practice. He was a Partner at PricewaterhouseCoopers management consulting for more than 15 years.
Page is a graduate of the Warrington School of Business at the University of Florida and has attended the London Business School, completing course work in Strategy Value Creation.
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Avaya Global Managing Director | Avaya CONNECTED
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