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Solutions
Financial Services
Tour the Bank of the Future
See how to expand customer loyalty by using technology to create personalized, collaborative banking experiences.
Differentiate Your Customers' Experience
Use your contact center strategically. Capture, analyze, and act on data to improve customer service.
Reduce Operation Costs
See how two financial services firms are seeing substantial savings with network solutions from Avaya.
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Now more than ever, financial services companies are challenged to build customer loyalty while significantly improving the cost effectiveness of operations. Companies need to offer differentiated products and services to manage the customer relationship profitably. Avaya has solutions and services to specifically address these challenges.
Using Avaya cost-effective and reliable communications infrastructure, a regional bank with 950 branches and six call centers saved $28 million over five years. With Avaya communications solutions and services, a U.S. $5 billion Credit Union was able to communicate better with customers, resulting in a $35.5 million reduction of delinquencies in eight months.
Avaya can show you the best practices to acquire, retain, and collect from customers to maximize your investments in servicing. We can show you how to use communications technologies and services to reach your business goals and empower your staff to be more productive—all while saving money.
Kevin Reilly
Global Managing Director for Financial Services
Kevin Reilly leads the Avaya team dedicated to helping financial institutions solve their business problems. These Avaya professionals have a combined 76 years of experience in the financial services industry, assuring the customer’s perspective is always understood and paramount. Currently, 70% of the largest global banks have improved results with Avaya strategies and solutions for the financial services industry.
Avaya solutions help financial services institutions modify their processes and communicate early and often with customers via multiple channels—text, voicemail, email, social media. The result: Businesses reduce servicing time and costs, avoid losses, and leverage available customer information to proactively address customer needs.
Before joining Avaya, Reilly amassed 26 years of experience at JPMorgan Chase as Senior Vice President of Credit Card Call Center Operations, which handled 72 million calls annually and generated more than $100 million by turning servicing calls into sales.
