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A fundamental change is underway in how real-time communications occur. The advent of the Telecommunications Session is a revolutionary concept that promises to change the... More
As a customer, I have found exceptional customer service experiences rare. One recent exception was an experience that redefined the company that I was doing business with... More
Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point. And little did he know 9 years later he would have set the stage for how many... More
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Learn how you can be more competitive and productive with the latest contact center solutions. First, Bruce Temkin, VP and principal analyst at Forrester Research, will review the state of the customer service experience. Then, you'll hear three real-world case studies from Joe Buggy, SVP, Global Service Excellence, Sutherland Global Services and Kay Phelps, senior manager, customer service solutions at Avaya. Duration: 45 minutes This on-demand event is developed exclusively for: contact center managers and customer service professionals, as well as business leaders looking for new ways to differentiate their customer service while still managing costs. Learn how to: collaborate more quickly and efficiently with the latest contact center solutions, save your company time and money, and stay competitive in today's economic climate.
How do some companies continue to flourish during economic uncertainty while others flounder? Rather than hibernating through the economic downturn, these companies found ways to innovate and differentiate themselves from the competition while strategically choosing where they can reduce costs! We are finding that many of our customers who have built a solid reputation for customer care, are able to withstand economic uncertainty while being in the best position to make the greatest gains during an economic recovery. So if you're trying to improve customer service AND do more with less, this complimentary webinar is for you! Join Avaya and a panel of peers as they share how they delivered exceptional results by prioritizing the strategies with the greatest impact for their organizations and their customers.
Avaya is a proud sponsor of the VoiceCon Virtual Conference on December 2nd, 2009! As you are aware, 2009 has been a year of tremendous change in the enterprise communications industry. VoiceCon is presenting a virtual event with the primary goal to help enterprise communications decision makers understand the issues that are likely to dominate in the year ahead. This unique, five-hour event will feature webinar-style sessions that will provide you with in-depth technical and market information that will help you chart your course for 2010. You'll also have the opportunity to gather material from and interact with Avaya representatives who will be shaping the industry in the coming year. Finally, you'll be able to network online with colleagues who are also attending the virtual event. Register today at: https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=171661
Another value of InAAU Membership is the ongoing educational opportunities provided by Avaya and InAAU through a monthly webinar series. The new sessions began September 2009 and will run through March 2010 with one webinar per month. To show the benefit of these sessions to all Avaya users, the InAAU has opened up the following session to non-members: LLDP, AAA AND HOW DO WE AUTHENTICATE TO NETWORKS (Open to All Avaya Customers) Speakers: Kevin Johnson, Andy Zmolek This session will cover all the methods available in Avaya products to authenticate devices, users, and administrators using standardized AAA protocols on both wired and wireless networks. For more information, go to www.inaau.org and click on “Webinars.”
Mark your calendars now to join the InAAU as it celebrates 25 years of Networking, Education and Advocacy at the 2010 conference.
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