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Industry Recognition

Avaya products and solutions garner recognition from widely respected industry organization and analysts. Discover what they say about us.

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Contact Centers

2013 North American Omni-Channel Customer Engagement Company of the Year Award

Frost & Sullivan is proud to present the 2013 North American Company of the Year Award in Omni-Channel Customer Engagement to Avaya.

Frost & Sullivan Market Share Leadership Award Inbound Contact Routing Systems North America, 2013

Award demonstrates excellence in capturing the highest market share within its industry in North America for third year in a row.

2013 Asia Pacific Market Share Leadership Award for Self-Services Systems (IVR)

Frost & Sullivan is pleased to present Avaya with the 2013 Asia Pacific market share leadership award in the Self-service Applications Market, for its continuous success in securing the market leader position in Asia Pacific.

2013 Southeast Asia Market Share Leadership Award for Contact Center Applications

Frost & Sullivan is pleased to present Avaya with the 2013 Frost & Sullivan South East Asian Contact Center Applications Vendor of the Year Award for its continuous success in securing the market leader position in this market.

2013 Asia Pacific Market Share Leadership Award for Inbound Contact Routing Systems

Frost & Sullivan is pleased to present Avaya with the 2013 Asia Pacific market share leadership award in the Inbound Contact Routing Systems Market, for its continuous success in securing the market leader position in this market.

2013 Southeast Asia Growth Excellence Award for Video Collaboration Market

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Avaya receives Positive rating in the Gartner MarketScope for IVR Systems and Enterprise Voice Portals.

Gartner MarketScope report for IVR Systems and Enterprise Voice Portals, 2013.

Avaya Positioned as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 13th Consecutive Year.

Avaya has been the only vendor consistently appearing as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure since its inception. Positioning for 2013 based on completeness of vision and ability to execute.

2012 Gartner Magic Quadrant, Contact Center Infrastructure Worldwide

Avaya positioned as a Leader in the 2012 Gartner Magic Quadrant for Contact Center Infrastructure Worldwide.

Frost & Sullivan Market Share Leadership Award Inbound Contact Routing Systems North America, 2012

Award demonstrates excellence in capturing the highest market share within its industry in North America for second year in a row.

Unified Communications and Collaboration

Gartner 2013 MarketScope for Group Video Systems

Avaya Receives “Positive” rating in Gartner MarketScope 2013 for Group Video Systems

Avaya Named Champion in 2013 Info-Tech Research Group Landscape Reports on Unified Communications and Video Conferencing

The recognition reflects global strength in these markets, and appears in two released Info-Tech Research Group Vendor Landscape reports designed to help enterprises select collaboration and communications solutions.

2013 North American Software-based Desktop Video Conferencing Product Leadership Award

After rigorous analysis of the leading companies offering software-based desktop video conferencing solutions, Frost & Sullivan has named Scopia Desktop from Radvision as the recipient of its prestigious North American Product Leadership Award in the category of software-based desktop video conferencing.

Avaya Named a Leader in IDC MarketScape: Worldwide Unified Communications and Collaboration 2013 Vendor Analysis

Avaya is a leading UC&C vendor with a global reach and a broad product portfolio targeted at a range of customers (SMB to enterprise).

Gartner 2013 Magic Quadrant for Corporate Telephony

Avaya Positioned as a Leader by Gartner in Magic Quadrant for Corporate Telephony.

Avaya positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications for 2013

This is the 5th consecutive year that Avaya has been placed in the Leaders Quadrant.

Our Company

Avaya Wins Six 2012 Stevie Awards For Sales and Customer Service

Avaya was presented with a total of six Stevie® Awards, including two Gold, three Silver and one Bronze award in the sixth annual Stevie Awards Ceremony for Sales & Customer Service.

Avaya receives two Asia Pacific Market Leadership Awards in Contact Center from Frost & Sullivan

- 2012 Asia Pacific Inbound Contact Routing Systems Vendor of the Year
- 2012 Asia Pacific Customer Value Enhancement Award for Self Services in Contact Center

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