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AmeriMerchant
Avaya IP Office delivers the advanced communications features that AmeriMerchant needs to provide faster, more focused customer service.
AmeriMerchant specializes in providing working capital and other financial products to all types of businesses nationwide. With over 80 employees in offices in New York City and San Francisco, they needed a new communications solution that could allow them to keep up with the fast pace of their business environment and enhance customer service from coast-to-coast.
Avaya IP Office emerged as the clear choice to address the company’s communications issues and business requirements since it provides advanced capabilities for unified communications, reliable interoffice connectivity, intelligent call handling, business reporting, and more.
Challenge
- Enhance responsiveness to customers
- Quickly identify calling customer’s needs and route to appropriate sales group
- Track and measure effectiveness of customer interactions
- Streamline communications between offices
- Integrate existing CRM system with a cost-effective solution
Solution
AmeriMerchant is using Avaya IP Office-Preferred Edition, Avaya IP Deskphones, Avaya Customer Call Reporter, Avaya IP Office Mobile Worker
Value Created
- Closing deals more quickly and effectively
- Helping to increase sales significantly
- Enhancing employee productivity and capability to respond quickly and effectively to customers
- Promoting cost savings through sharing of resources and personnel between locations
- Lowering long distance and fax costs
- Delivering ROI within a year
"Avaya really delivered with a solution that helped solve our communications issues. In the year that we’ve had IP Office, our sales have gone up significantly. It’s our most important tool for achieving the goals we’ve set. I would recommend IP Office to other companies, and have already done so."- Andrew Altschuler, Vice President, Business Development
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