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Customer Stories

Discover how Avaya solutions solve unique business challenges across multiple industries. Explore our customer success stories.

51 stories from

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A

AmeriMerchant

Avaya IP Office delivers the advanced communications features that AmeriMerchant needs to provide faster, more focused customer service.

Aurora Enterprises

A leading data security firm accelerates responses to customers and streamlines operations with Avaya IP Office.

B

Bank of Moscow

24/7 Video-Enabled Contact Centre for Bank of Moscow

Blue Cross and Blue Shield of Kansas City

The healthcare insurance company enhanced customer service and increased customer loyalty with an Avaya communications network makeover.

Boyd Bros. Transportation Inc.

The Avaya Aura® Solution for Midsize Enterprise has helped Boyd Bros. build a highly collaborative culture, empowering people to work in support of their business objectives.

Branson Airport

Branson Airport’s Avaya IP Office system helps employees perform multiple functions and roles, both from fixed locations as well as while walking the facility. The solution helped cut costs, streamline operations, and support Branson’s operations model.

C

Carroll University

Carroll University in Waukesha, Wisconsin, has deployed Avaya web.alive™ to create a highly professional virtual environment for training, collaboration, and relationship-building.

City of Galesburg

An Illinois municipality achieves business continuity, cost savings, and outstanding citizen services with Avaya IP Office.

Concord Hospital

Data Center architecture based on Avaya’s Virtual Services Platforms 9000 and 7000 delivers high performance and operational efficiencies, enabling Concord Hospital’s advanced paperless environment.

CPS Energy

Avaya Voice Portal with Proactive Outreach enables CPS Energy to continually improve its operational efficiencies and enhance customer service.

D

Dubai Roads and Transport Authority (RTA)

Learn how a 21st century contact center serves the public and improves customer satisfaction by 50%.

Duluth Entertainment Convention Center (DECC)

Avaya IP Office has provided the DECC with a comprehensive, highly reliable, and cost-effective solution for increasing staff productivity, customer satisfaction, and revenue generation.

E

Ember

Ember Services, using Avaya Speech Analytics, reveals DNA of contact centre operations, and delivers actionable transformation plan

F

FitFlop Ltd.

Avaya IP Office has helped to enable FitFlop to grow, from its early days as a startup business with six employees, to a $140-million business with 200 employees operating across three continents, selling products in 52 regions.

Franciscan Alliance

The Franciscan Alliance has deployed a next generation network -- based on Avaya Fabric Connect -- to meet emerging healthcare needs at hospitals, clinics, physician practices, and other sites where it delivers patient care.

Franklin W. Olin College of Engineering

Leveraging IT to Create an Innovative, Collaborative, Student-centric Curricula

G

Gaston County

County government upgrades IT network to enhance citizen services and realize cost savings.

Glencoe Regional Health Services

The Minnesota healthcare facility streamlines communications to support collaboration and increase patient and staff satisfaction with Avaya technologies.

H

Habitat for Humanity of Greater Lowell

AvayaLive™ Connect is an inexpensive, self-installed UC service uniquely designed for small business. Discover how Habitat for Humanity leverages this technology to help manage their business, improve service and lower costs.

HOT Telecom

HOT Telecom achieves simplified contact center administration with Avaya Contact Center Control Manager.

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