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Customer Stories

Discover how Avaya solutions solve unique business challenges across multiple industries. Explore our customer success stories.

70 stories from

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AAA Mid-Atlantic

AAA Mid-Atlantic relies on Avaya Contact Center solutions to deliver outstanding member services and operational efficiencies.

ABN AMRO Hypotheken Groep

The Avaya Aura® Workforce Optimization suite has helped mortgage company AAHG to enhance the quality of service provided by its call centre.

AmeriMerchant

Avaya IP Office delivers the advanced communications features that AmeriMerchant needs to provide faster, more focused customer service.

Aurora Enterprises

A leading data security firm accelerates responses to customers and streamlines operations with Avaya IP Office.

B

Bank of Moscow

24/7 Video-Enabled Contact Centre for Bank of Moscow

Blue Cross and Blue Shield of Kansas City

The healthcare insurance company enhanced customer service and increased customer loyalty with an Avaya communications network makeover.

Boyd Bros. Transportation Inc.

The Avaya Aura® Solution for Midsize Enterprise has helped Boyd Bros. build a highly collaborative culture, empowering people to work in support of their business objectives.

C

Carroll University

Carroll University in Waukesha, Wisconsin, has deployed Avaya web.alive™ to create a highly professional virtual environment for training, collaboration, and relationship-building.

City of Galesburg

An Illinois municipality achieves business continuity, cost savings, and outstanding citizen services with Avaya IP Office.

City of Martinsville

City of Martinsville, Virginia - refusing to be left behind in an increasingly hyperconnected world, the city of Martinsville is now geared for a productive future.

Concord Hospital

Data Center architecture based on Avaya’s Virtual Services Platforms 9000 and 7000 delivers high performance and operational efficiencies, enabling Concord Hospital’s advanced paperless environment.

Coppin State University

Avaya voice and data solutions enable Coppin State University to transform teaching and learning, streamline administrative processes, and improve campus safety.

CPS Energy

Avaya Voice Portal with Proactive Outreach enables CPS Energy to continually improve its operational efficiencies and enhance customer service.

Croatian Telecom

Unifying the fixed and mobile telephony Contact Centres at Croatian Telecom

Cushman & Wakefield

Cushman & Wakefield deploys an Avaya Aura® communications platform to help ensure superior customer relations and operational efficiencies.

D

Dubai Roads and Transport Authority (RTA)

Learn how a 21st century contact center serves the public and improves customer satisfaction by 50%.

Duluth Entertainment Convention Center (DECC)

Avaya IP Office has provided the DECC with a comprehensive, highly reliable, and cost-effective solution for increasing staff productivity, customer satisfaction, and revenue generation.

E

Earth Rangers

Earth Rangers “Walks the Talk” to country’s greenest data center.

Elstree Studios

Setting the Stage for Flexible Communications

Energiedienst

VoIP meets hydro power with this Swiss/German electric utility company.

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