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Analyze the Performance of Avaya Self-Service Applications
Subscribe to Avaya's Software as a Service (SaaS) analytics tool for a nominal monthly fee and gain access to critical insights that have helped businesses like yours streamline call flows, improve call containment, and increase customer satisfaction.
How Does It Work?
This web-based analytics tool includes features such as Key Performance Indicators (KPIs), interactive call flow analytics, graphics and detailed drill capabilities. These features help you determine where and how callers may be having problems and determine exactly what to modify to improve performance.
What One Customer Experienced
Preliminary optimization allowed Prometric to improve caller satisfaction while reducing agent costs by $21,400 per year through increased call containment.
