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Our Company
Brett Shockley
Senior Vice President &
General Manager
Avaya Applications and
Emerging Technologies
Brett Shockley is Senior Vice President & General Manager of Avaya Applications and Emerging Technologies. Avaya is a global provider of business collaboration and communications solutions.
Brett is an industry veteran with over 25 years of thought leadership in the telecommunications and contact center markets at Avaya, Cisco and Spanlink Communications.
In his current role, Shockley has responsibility for Avaya's Contact Center and Unified Communications applications portfolios and Avaya's emerging technologies including Avaya Labs Research and Avaya's emerging cloud initiatives.
Prior to this assignment, Brett served as senior vice president of Corporate Development, Strategy and Innovation for Avaya. Brett has been a driving force in defining and articulating the company's strategic direction. He is a tireless customer advocate, traveling the world to engage with them and open doors to new opportunities.
Before joining Avaya, Brett held a number of senior leadership, general management and business development roles including VP/GM, Customer Contact Business Unit at Cisco Systems. As founder and CEO of Spanlink Communications, he partnered with Bell Labs and pioneered some of the industry's leading innovations in speech recognition, computer telephony integration and Internet call centers.
In addition to holding a patent for a telecommunications device, Shockley has an MBA in Marketing from the University of Minnesota's Carlson School of Management and a bachelor's degree in Mechanical Engineering from the University of Minnesota's Institute of Technology. Shockley was a 2007 Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and 2008 Minnesota High Tech Association Emerging Technology Company award winner.
He resides in Eden Prairie, Minnesota with his wife Melissa.
