18 Dec 2000
Avaya announced that Patricia F. Russo has joined its board of directors as chairman. The company also said its board named Donald K. Peterson, president and CEO, to the additional post of vice-chairman.
12 Dec 2000
Avaya (NYSE: AV) today announced enhancements to IP Telephony
capabilities on its award winning voice and data convergence
platform, Alchemy, which targets Small to Medium-sized Enterprises
(SMEs) in Europe and Japan. Beginning in 2001, its availability
will be extended to Argentina, Brazil, Chile and Colombia. The new
Version 2.2 software for Avaya's Alchemy communications solution
enables SMEs to begin reaping the benefits of IP telephony in terms
of cost savings by deploying off-the-shelf IP solutions that have
the highest level of reliability.
11 Dec 2000
Chile's largest systems integrator, ADEXUS, implemented for the
first time in Latin America an innovative Internet-enabled contact
center utilizing solutions from both Avaya (NYSE: AV), a global
leader in communications systems for enterprises, and Siebel
Systems (NASDAQ: SEBL), the world's leading provider of eBusiness
Application software, who announced a global strategic alliance
earlier this year to jointly develop, market and deliver integrated
eBusiness and CRM solutions.
11 Dec 2000
Avaya (NYSE: AV) today announced the global availability of Avaya
CT for Siebel eBusiness Applications, a component in Avaya's CRM
Solutions software portfolio. This solution enables seamless
interoperability of Avaya's market-leading contact center software
and infrastructure with the market-leading Siebel eBusiness
applications.
07 Dec 2000
Avaya today announced that its CentreVu Internet Solutions have
enabled Argentinean education and entertainment portal,
Competir.com (www.competir.com), to offer its
users interactive customer service online, around the clock 365
days a year.
06 Dec 2000
Avaya Korea announced a BusinessPartner relationship with IBM Korea
to provide Avaya's data network solutions to the Korean market.
Avaya (NYSE: AV), the Lucent Technologies (NYSE: LU) spinoff that
began trading on the New York Stock Exchange on October 2, is a
leading provider of enterprise communications systems and software
to businesses and organizations worldwide.
06 Dec 2000
Avaya (NYSE:AV) today announced it has named Micky Tsui to lead and
coordinate its company-wide efforts in data and voice convergence.
Tsui becomes vice president, Converged Communications Products, and
will focus primarily on customers' fast-growing needs for
convergence and IP Telephony products, such as the Avaya IP600
Internet Protocol Communications Server. The IP600, announced in
September, became generally available to customers on November 27.
05 Dec 2000
Avaya (NYSE:AV) today announced it has provided a new call center
to Tallahassee Community College (TCC) to help the school handle
the increased telephone traffic resulting from a 10 percent
increase in enrollment. Students are now experiencing half the wait
and fewer busy signals when they call the school. TCC is using
Avaya's CentreVu® Customer Care solution to boost responsiveness to
student requests in Enrollment Services and Financial Aid, despite
a 13 percent increase in calls.
05 Dec 2000
Avaya (NYSE:AV), a spinoff of Lucent Technologies, today announced
the opening of its Avaya Briefing Center, one of the most advanced
communications technology showcases in Latin America. Part of a $1
million investment in Brazil, the new briefing center is designed
to meet the needs of customers and partners in all of South
America.
05 Dec 2000
Avaya (NYSE: AV), the Lucent Technologies spin-off that began
trading on the New York Stock Exchange on Oct. 2, today announced
the addition of IP video capabilities to its MultiPoint
Conferencing Unit (MCU). Release 7.1 of the Avaya MCU offers
businesses greater flexibility in holding multi-location video
conferences by allowing participants using H.323 Internet Protocol
(IP) and H.320 ISDN endpoints to join in the same session.
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